[200q20v] Stallin, cryin, cursin

[Paul Waterloo]

So did they replace the bypass valve? Did it work? I'm gonna be in CT next
week, I'm ready to stop by and change it for you for free so we can all see
if it stops the stalling....

Wish you luck......why do car dealers do this? I don't think it is this one
in particular....

Paul
_____________________________________________________
Paul Waterloo
Applied Energy Services
Phone 708-524-9464
Fax 708-524-0079
Voicemail/pager 888-962-7304
pwaterloo at compuserve.com


----- Original Message -----
From: <Tomsaudi200 at aol.com>
To: <200q20v at audifans.com>
Sent: Wednesday, April 18, 2001 12:21 AM
Subject: [200q20v] Stallin, cryin, cursin


>
> "When we last left Tom on his adventure, he was scheduled to return to the
> dealer, after talking to the head Audi service manager to fix this problem
to
> my satisfaction, after spending hundreds of dollars with no results. Let's
> see what happened."
>
> Enough poetic license, and let me add this is my last post to the list on
> this matter. I promise. Last Tuesday I dropped my car off at the dealer,
as
> scheduled. As requested, I asked to see the general service manager, and
he
> came out and talked to me. Since I was told how to replicate the problem,
I
> relayed it to him, saying to take your guy out in my car, take it to 1.5
bar,
> drop the clutch, and it will stall.
>
> Several minutes go by, he comes back to me, and insists I take someone
along
> with me, and replicate the problem with me driving the car. I explain my
> mother has taken time off from work to take me to the dealer, and needs to
> get back ASAP. I am told that since this is my third visit to the dealer,
he
> insists I take his guy out for a drive. So I hop on the highway, replicate
> the problem, return to dealer. Nuff' said.
>
> I wait an eternity until the manager notices no one is waiting on me, and
has
> our fellow lister take care of the service order. Meanwhile, my mother has
> lost almost two hours of work between the commute and waiting for me to
> helped.
>
> Now, I know that the turbo bypass valve takes all of 45 minutes to
install,
> so I expected a call that day, since I had an appointment that I made well
in
> advance. No call. Another day goes by. No call. I finally call the dealer,
> and ask about my car. I am told that no one has worked on it yet (so in
other
> words, it's just been sitting on their lot). I am assured that the car
will
> be worked on that day, even if it means overtime. No call. Friday rolls
> around, and I get a call at 4:30 in the afternoon saying the car is ready,
> and I will be charged (?). With no loaner, and no means for anyone to get
me
> to the dealer, I am basically stuck.
>
> It was not until today, a full week without my car, that I was able to
> retrieve it. Some guy I'd never seen before helps me, and I ask why I am
> being charged for the job. Since he doesn't know my situation, he goes for
> help. And I wait. Again. I explain I had talked to the general service
> manager, and that he wanted to make this right for me.
>
> I get nowhere fast. I argue I never would have agreed to spend the $500 to
do
> the circuit board if it would only cure the bouncing speedo. I am reminded
of
> the TSB, and that I agreed to have the service done. That I do not
contest,
> but it failed to correct the problem. I called the manager because I felt
> that they would continue to charge me until they got the problem fixed
with
> absolutely no regard to any mistakes they had made in curing the stalling.
He
> agreed this was wrong, and said he wanted me to be happy.
>
> But not today. Instead, I was charged for the work. The guy couldn't even
be
> bothered to see me face to face, after saying I should deal with him only.
I
> tried to be firm, stating that this was their chance to do right by me,
and
> to come clean. They wouldn't hear it. Let me remind you, this was the guy
who
> said he was new in town, and his first priority was improving consumer
> relations. I should have bought the Brooklyn Bridge too....
>
> So, like the fool I am, I turned over my credit card. For $64, I could
have
> gone home thinking that they did do right by me, but no. After false
promises
> from the manager, FOUR days of keeping my car for a 45 minute job, I think
I
> finally get the message about what Audi of Fairfield thinks of me. I gave
> them their chance to do good, and took their word that they would. Now I'm
> the sucker. And my car was absolutely filthy.
>
> And I'm saving the best for last. I am to pay for the parts if they work.
>
> Soo, I'm contemplating a call to my lawyer, Audi of North America, CT
Better
> Business Bureau, but there is one thing I just do not get. Posted on the
wall
> in the service waiting area is a poster of the dealer's service
performance.
> It is rated as perfect in every area, but, like they say, don't believe
> everything you read.
>
> Tom
> _______________________________________________
> 200q20v mailing list
> 200q20v at audifans.com
> http://www.audifans.com/mailman/listinfo/200q20v