[200q20v] Dealer Problems....

[Kevin Phillips]

Listen to your real Audi friends Tom.
A by-pass valve is only $45 even from Fathers and Sons in Springfield and it
will only take you 10 mins to change. It is a job you can do. If it does not
work, well you spent less than 1 hour's worth of dealer time.
And as for the dealer, well I like to think that bad ones will be hurting
the most when the economy tightens up.

Kevin Phillips AIM "quattrohead"
Western Massachusetts
1990 200q
1995 900 SET
Cell 413 519 9034




-----Original Message-----
From: 200q20v-admin at audifans.com [mailto:200q20v-admin at audifans.com]On
Behalf Of Tomsaudi200 at aol.com
Sent: Tuesday, March 27, 2001 16:56
To: 200q20v at audifans.com
Subject: [200q20v] Dealer Problems....


I'm frustrated and I need some advice on what I should do. Many of you know
my car was (and still is) experiencing a stalling problem. When I asked the
list about this, TURBO BYPASS VALVE was shouted from the rooftops.

Armed with this info, I said look, here is the problem, and here is a likely
solution. When I got the call back, I was told I needed the printed circuit
board, which as you know is not an inexpensive part. I agreed, because I
just can't be stalling out on major highways anymore. I asked again if the
bypass valve and hoses were inspected, I was told yes, they were fine.

Back in my car several hundred dollars later, the car stalls out on my way
home. I e-mail the dealer via Audi USA's website to the attention of the
person I was working with. Audi's site says "you will receive a response
within 24 hours". A week goes by, so I finally pick up the phone and call.
And call again. Finally, I get a call back.

The manager reads off what was done with the car. He gets to the stalling,
tells me about the TSB, and I tell him it did not work. He says ok, let's
bring the car back in and try something else. Well, my problem is I've just
spent a lot of money on a problem they failed to correct, so I ask what they
can do for me. They can look at the car and see what is wrong with it is
about the only response I got.

I plead for a loaner car this time, and am told flatly they don't have
loaners (yet when I'm there, why do I see people returning cars?) I go on
saying this is getting inconvenient for me and my wife, etc, but that didn't
seem to work either. Finally, I ask plainly if he can understand my
frustration of throwing all this money into the car without getting the
results. I am anwered with "I can understand you want your car fixed." At
this point, I am getting tired very quickly of this, and say "well I guess
you have me between a rock and a hard place", and my response is "OK, so
we'll see you on the 10th!"

Can you believe this crap? I am seriously tempted to just ditch the dealer,
and see my mechanic, who's worked on my other Audi and my MG. I trust him,
and god knows he wouldn't talk to me this way. When he makes a mistake, he
does not make me pay for it. It appeared from my end that the dealer made a
mistake, that I am paying for it, and will continue to pay until they
finally get it right.

It looks like I just answered my own question, but what would you guys do?

Tom
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