[200q20v] Headlight Protection Films

[Gary Anderson]

Phil,
You have good words here, and I am in essential agreement, sounds like we
went through very similar thought processes.  One difference is I paid
Stongard an installation fee to install their headlight covers, and was
expecting, "....it fits perfectly, precisely and beautifully." (per
Stongard's sales brochure).
Now the good news, have a tele message here at home tonight, saying they
will install the correct replacement headlight covers when they are
received, at no charge.  Patience does work sometimes, better things can
happen.
So, I will order a replacement lens from Denon in BC (my cost is $80 and my
plan all along, per "Caveat Emptor"), and will accept their offer and move
on to other things.

Greg B in Portland has heard from Stongard, and they are going to make his
order correct.

Someone asked what the headlight cover extended warranty fee costs.  I
believe it is $15.00 for a 3 year period.

If you buy both the body kit and headlight covers, the extended warranty is
no charge, you just have to send the buyer registration cards to Stongard.

I think Stongard is being wise to here to support their customer service,
they just needed to work out a problem in the office without the customer
around.
All will be well here in Rainy Weather Land.
Thanks to all. Gary A....

----- Original Message -----
From: "Phil Rose" <pjrose at frontiernet.net>
To: "Gary Anderson" <wanemardo at attbi.com>
Sent: Tuesday, January 08, 2002 7:32 AM
Subject: Re: [200q20v] Headlight Protection Films


> >When I stopped by Stongard's office, I picked up some samples.
> >The samples measured 2mm thick, and found I had a Stongard brochure, that
> >quotes 80mil thickness.
> >Hope it helps, for whatever it is worth.
> >
> >BTW, my warranty claim (improper size cut for 200 euro's) has nothing to
do
> >with the 3M material, that appears to work as advertised, as protection,
no
> >guarantee something can break a headlight if big enough.
>
> Although I can understand (and share) your unhappiness with the
> quality of fit, I don't understand the justification for the warranty
> complaints being voiced in this thread. The complaints are based on
> Stongard's innaccurate dimensions (relative to Audi's eurolights),
> correct? So I wonder, since you must have noticed--prior to
> installation-- that the Stongard films were *obviously* too small to
> cover the entire lens, what compelled you to go ahead and install
> them?
>
> When my Stongard order arrived, I saw that it was not going to give
> complete coverage, and although I was disappointed, I (like you, I
> presume)  decided to go ahead and install it. In doing that I
> accepted a small additional risk of damage rather than go through the
> bother of returning the item. If my headlight suffers damage because
> of the unprotected area, I'll be unhappy, but I won't feel I have
> anyone but myself to blame. This is a clear case of Caveat Emptor.
> Yes, I do feel that complaining to Stongard about the poor design/fit
> is justified. Stongard would be wise to either reimburse purchasers
> or replace the item with one of more adequate size.
>
> Phil
>
> --
>
> Phil Rose Rochester, NY
> '91 200q (130 kmiles, Lago blue)
> '91 200q   (57 kmiles, Tornado red)
> mailto:pjrose at frontiernet.net
>