Bose Recall

[Bernie Benz]

The recall notice also states:
"Please write us at the address below, if you have incurred out of pocket
expenses for a rear amplifier replacement, and we would be pleased to review
your request for possible reimbursement.  Include any receipts you have."

In lue of writing a hard letter, I have talked with their CR rep. asking for
a direct e-mail address, was refered to their web site CS page, through
which I asked for a direct e-mail address so that I could retain a copy of
my contacts.  This address is: Auditalk <auditalk at audi.com> Subject: Safety
Recall LM.

My thoughts are that, we who have replaced our amplified rear speakers over
the years because of actual or potential damage to our cars due to the
defective amps, and inasmuch as we as well as AOA have been aware of this
safety hazard for many (10 or 12) years, and AOA has until recently refused
to acknowlege the hazard, thereby forcing us to correct the hazard by our
own means and at our own expense, should be elegiable for a cash
reimbursement under Safety Recall LM of an amount equal to the cost of parts
and labor for the current LM dealer recall service, without having to
furnish receipts for same, inasmuch as AOA has been negligent in its long
delay in acknowleging the hazard to which they have knowingly subjected us.

My request to Brett, or anyone else that has a full knowledge and
understanding of the history of this problem, is that he compose an e-mail
form letter addressed to both AOA and the NHTSA that explicitly and
sucinctly describes this issue and makes this point, for the individual
e-mail use of us 200-20V listers.

Thanks in advance,

Bernie

Bernie

> From: Phil Rose <pjrose at frontiernet.net>
> Date: Fri, 19 Jul 2002 14:18:53 -0400
> To: Kneale Brownson <knotnook at traverse.com>
> Cc: "Brennig, Rakesh (CORP, GEAccess)" <rakesh.brennig at geaccess.com>,
> "'200q20v at audifans.com'" <200q20v at audifans.com>
> Subject: Re: Bose Recall
>
> I believe Rakesh's dealer is mistaken. My reading of the recall
> notice is that if your car is in the specified group (and has the
> Bose amplified rear speakers) the amps in those speakers (not the
> entire speakers) _will_ be replaced.
>
> There is no "inspection" and "if defective", etc, etc. Of course
> perhaps your dealer feels he needs to do an inspection to determine
> if you're ineligible because the rear Bose speakers have been
> replaced with another make.
>
> Phil
>
>
>
> At 1:42 PM -0400 7/19/02, Kneale Brownson wrote:
>> --
>> The letter describes "Safety Recall LM" as "Replace Rear Speaker
>> Amplifiers" and explains that "It is possible that an electrolytic
>> capacitor in one of the rear speaker amplif9iers could leak electrolyte,
>> which could cause overheating and result in a fire."  It says Audi has
>> supplied dealers with new amplifiers and instructions on how to remove and
>> replace amplifiers.
>>
>> At 07:54 AM 07/18/2002 -0600, Brennig, Rakesh (CORP, GEAccess) wrote:
>>
>>> At the end of June I called both AoA and the local dealer to inquire
>>> specifically about any known problems with the rear speakers.  Of course
>>> neither group had the foggiest of what I was talking about.
>>>
>>> Suddenly, with the official word out both AoA and the local dealer are now
>>> aware, but I was not told what would be done.  I called again and was told
>>> that recall is to the effect of inspecting the unit and replacing if
>>> defective.  This would not be a blanket replacement of the unit.  Is this
>>> possible?  Can one simply replace a part (capacitor?) in the sealed unit?
>>> Or if the units seem good upon inspection what about 2 years from now?  The
>>> dealer seemed puzzled by this whole recall and was not too descriptive.
>>> Since I did not get a copy of the letter, does it say more than what I was
>>> told?
>>>
>>> This is a great list - I would not have known of this issue otherwise.
>>>
>>> Regards, Rakesh
>>> _______________________________________________
>>> 200q20v mailing list
>>> 200q20v at audifans.com
>>> http://www.audifans.com/mailman/listinfo/200q20v
>> --
>>
>> _______________________________________________
>> 200q20v mailing list
>> 200q20v at audifans.com
>> http://www.audifans.com/mailman/listinfo/200q20v
>
> --
>
> Phil Rose
> Rochester, NY
> mailto:pjrose at frontiernet.net
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