time to de-list bad vendors

[Kneale Brownson]

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I agree with you, Scott, for those using a mechanic to install parts.  I
don't understand why any mechanic would install a customer's part if he
normally likes to make a little money on the parts sale.    OTOH, if his
normal practice only is to charge the customer his cost for parts, then
he's overlooking the time/knowledge he's spending on getting those parts,
and I'd think that he'd be happy to have the customer do the hunting and
ordering.

But what about those of us installing parts on our own?

Most of the complaints I've read have had more to do with the service
factor  than the price, although there's little sense in paying MORE for
something from someone who's going to stick you with poor service too.

The original postings regarding this thread were about an outfit that sent
the incorrect parts and failed to make a refund when those parts were
returned.

At 04:05 PM 09/14/2002 -0400, QSHIPQ at aol.com wrote:

>I gotta laugh at this thread all together, frankly.  And it make me most
>happy that I *never* had any interest in being on any "vendor" list, a-f
>badged or debadged.  Jeez you guys, is the quattro list really where these
>parts guys get the majority of their business?  Anyone can type in <audi
>quattro parts> on a routine google and get the 4 mentioned so far.
>
>Right now the oxymoron really is in the cutthroat world of bag and tag.  The
>REASON you get s**t service is because there is no money to pay for GOOD
>service.  You, as the B&T buyer have already aced your dealer, aced your
>mechanic out of his overhead, get insulted about "high" wholesale prices,
>*and* you expect great service?  I'm chuckling at the business 101 thought of
>it.  Not to mention the immediate expectation that your mechanic will install
>this for you at his normal shop rate.
>
>As an independent audi mechanic, I'm continually struggling to understand how
>some of these B&T places get their prices so low.  Then I read the "de-list"
>thread, and completely understand.  I'm also one of many shops that is very
>close to not accepting B&T parts for install.  Why?  Well, because when the
>part is wrong, my bay is tied up with your car, I'm expected to get the right
>part immediately, or get blamed for not knowing it was the wrong part.  Since
>I didn't take any responsibility for the order, I  punt that right back, and
>make it completely clear that the wrong/defective part comes out, I get paid
>to do it twice.  Right now, I look at this thread and think what I always
>have: There is no value in price.  There are many places that have listened
>to the "demand" for better price.  As you did that, something has to give.
>Don't shoot yourself in the foot here.  IMO/E, you got/get exactly what you
>pay for.  From what I read in all this:  Be careful what you ask for, you
>just may get it.
>
>My advice:  Get a good mechanic that treats you fairly, in parts and labor.
>In the end, the VALUE is in that relationship, not the "outrageous" markup on
>any specific part.
>
>My .02 from a differing perspective.
>
>Scott Justusson
>QSHIPQ Performance Tuning
>
>
>
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