RE: Didi Carlsens Doesn't Get It

[David Brill]

Hear! Hear!

I wonder where this exasperating culture-of-thinking comes from?  It seems
like some dealers don't understand that treating people well in the parts
department might translate into new business in the sales department.

OTOH, there are others who certainly seem to 'get it'.

 David

-----Original Message-----
From: 200q20v-admin at audifans.com [mailto:200q20v-admin at audifans.com]On
Behalf Of BriceW at webtv.net
Sent: Sunday, May 18, 2003 5:12 AM
To: 200q20v at audifans.com
Subject: Didi Carlsens Doesn't Get It

I am so thankful to read the posts of Didi's contact info.
She would get chewed out at Carlsens for giving too big of a discount.
I tried calling Carlsens after she left and it is an utter waste of
time. You might as well go to your local dealer and avoid the shipping
charges as the prices are now the same as you would pay at any
dealership.
And the knowledge, service and help are now abysmal. They act like they
are doing you a favor now to talk with you and they don't know diddly.
They just don't get it. It is far better to make a 10% profit with a
bunch of sales from all over the country and world than a 30% or 40%
profit to your local customers only. It is stupid business and very
shortsighted and they will loose a lot of money.
Carlsens should be removed from all of the Audi lists so people don't
waste their time when they could just go to the local dealer and get the
same deal.
I for one will go to Didi in her new venture.


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