[A4] Re: [s-cars] I am fed up!

[Bruce Mendel]

Igor,

Congrats! Glad to hear it worked out to your satisfaction.

On a side note, I only give "the letter" to someone that I know will put it
to good use, and is going to be successful. I had no doubt you'd get Audi to
follow your directions.

Bruce
----- Original Message ----- 
From: "Igor Kessel" <igor at s-cars.org>
To: "Audi A4 list" <a4 at audifans.com>
Cc: "Audi Q-list" <quattro at audifans.com>; "Audi S-list"
<s-car-list at audifans.com>
Sent: Saturday, February 14, 2004 12:35 PM
Subject: Re: [s-cars] I am fed up!


> Folks,
> the saga is over.
>
> On 23 January 2004 I wrote a letter to Mr.Len Hunt.
>
> On 29 January 2004 I received a call from Mr.Hunt's assistant, Mr.James
> Cruse. He advised that Mr.Hunt personally (!) read my letter and asked
> him to resolve the situation.
>
> On 5 February 2004 I received another call from Mr.Cruse. He advised
> that AoA would perform a goodwill repair of my ABS controller. Audi
> would pay 100% of the cost for the part; I had to pay for 1 hour of
> labour. The conversation itself has left a very pleasant impression.
>
> On 12 February 2004 I brought the car to Don Rosen Audi where the ABS
> controller was replaced under warranty.
>
> Bravo, Audi!
>
> I would like to most cordially thank all of you who sent me letters of
> support!
>
> I also would like to specifically express my profound gratitude to Bruce
> Mendel for the advice extended and the letter examples provided to me in
> the private communication. The style, the useful buzz words, and even
> the FedEx advice proved to be invaluable. Bruce, you can add this case
> to your tally of the 100% epistolary success rate.
>
> -- 
> Igor Kessel
> two turbo quattros
>
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