[BiturboS4] RE: Warranty on battery

[Edwards, Dave]

Ti, yes I forgot about that.

Thanks for reminding me how much better off Americans are compared to the
ROW :-(

Dave

-----Original Message-----
From: Ti Kan [mailto:ti at amb.org]
Sent: 17 October 2002 09:29
To: Dave_Edwards at iOra.com
Cc: biturbos4 at audifans.com
Subject: Re: [BiturboS4] RE: Warranty on battery


Dave,

The Audi warranty program in the US is quite different than what you have in
Europe and other countries.  It is much more comprehensive due to the
competitive nature of the US market.

Here, everything is covered by Audi except the tires, which is warranted by
the tire manufacturer directly.  The warranty does have some exclusions,
such as when an item failed due to unauthorized modifications, accident or
misuse/abuse.  As of model year 2001, this warranty is good for 4 years or
50K miles, whichever comes first (prior to that, it was 3 years/50K miles).

During the same period as the warranty, the Audi dealers will also perform
all scheduled maintenance at no cost to the owner (paid for by Audi of
America).

In addition, there is a body panel corrosion perforation warranty that is
good for 12 years.

-Ti
2003 A4 1.8T multitronic
2001 S4 biturbo 6-sp
1984 5000S turbo
1980 4000 2.0 5-sp
--
    ///  Ti Kan                Vorsprung durch Technik
   ///   AMB Laboratories, Sunnyvale, CA. USA
  ///    ti at amb.org
 //////  http://www.amb.org/ti/
///

Edwards, Dave writes:
> The battery on my wife's car (a Ford Puma) died after about a year.
> Although she did do a lot of short distance daily driving, I thought
> it was a bit early to expire. However the response from the Ford
> dealer was "it's not covered under warranty".
>
> However I had read the warranty agreement, and saw that I had the
> right to request a failed item to be send off to Ford HQ for analysis
> to see if the failure was either wear and tear or it was premature.
>
> When I made this request to the dealer, the immediate response was to
> replace the battery under 'goodwill', where I would have to pay for
> about 20% of the cost. I decided to take them up on it since the
> alternative was hassle vs the relatively little I would have to pay.
>
> I'm not sure if this tale helps...
>
> Dave