[BiturboS4] Can you non-Attorney's say "litigation, litigation, litigation" three times fast?

[Kjos']

Erik,

Pursue this through the "lemon law". A local guy (Portland, OR) just got his
TT repurchased by Audi with less serious, but repeated problems. You may be
able to do this without a lawyer.

John Kjos

----- Original Message -----
From: "Erik J. Engstrom" <engstrom at rawbw.com>
To: <biturbos4 at audifans.com>
Sent: Sunday, April 06, 2003 11:52 AM
Subject: [BiturboS4] Can you non-Attorney's say "litigation, litigation,
litigation" three times fast?


> Hi folks,
>
> My dealer has attempted seven times alone to repair a low-end RPM
vibration
> and side to side buffet on my car that occurs at entirely random times
when
> either sitting still, coming to a stop or at very irregular moments under
> boost and acceleration. In the process, the dealer has repaired everything
> that is standard fault on an S4. In addition, my clutch was slipping in a
> dramatic way and that was finally fixed "Oh, that will take care of the
> vibration...", my diverter valves were replaced, "Oh, that will get rid of
> the vibration." The turbo's were replaced, "Oh that will definitely get
rid
> of the vibration..." Now we're at the point where the computer has been
> throwing fault codes and indications of misfires since last December in
> various cylinders and there is no more mechanical parts that generate a
> fault code that can be replaced. The shop foreman has finally said that
they
> are "stunned", as after replacement of the fuel injectors, the senior
> technicians have now conceded that the engine isn't actually misfiring.
"We
> were really hoping the fuel injectors would fix the problem." I don't know
> what will come next, as they are highly concerned that the $25,000 in work
> hasn't fixed either the symptom or the cause of the vibrations. I think
the
> drive train and camshaft are due for a complete replacement, don't you? I
> think it could also be the engine mounts, the engine itself or poor
> manufacture of the driveline.
>
> One thing in particular that has me really upset is that Audi USA has
failed
> to even initiate open dialog with my dealer in over 30 business days. I
have
> called regularly and spoken with a number of representatives and
> supervisors. I have been told each time that I will be contacted within a
> two business day time frame. I've never been contacted, I've always had to
> call and track down the person handling the affair. The supervisor there
> pledged that their service time frame is generally 24-48 hours... I'm
> currently at 24-48 DAYS before and Customer Care is still waiting for
"more
> information from the dealer".
>
> In particular AUDI USA has claimed that they have been unable to reach the
> dealer, either the service advisor or the service manager. I have spoken
> with these two gentlemen sometimes as often as twice a day without much
> effort and both have been involved and waiting for contact from Audi USA
> from the beginning of my case reference at Customer Care.
>
> I have attempted to help by going between the two groups several times and
> despite having two records that the dealer faxed my vehicle history, the
> copy they received was the THIRD fax attempt that *I* sent from my home
> office fax. There is no apparent way to escalate this issue to anyone more
> senior than a call center supervisor, which is a pity because the poor
> performance of the call center has really inflamed my last few nerves.
>
> 1. Has anyone else had any problems with Audi USA Customer Care? I got
> enough attitude from their daytime supervisor that I'd love to hit them
with
> several simultaneous, genuine complaints.
> 2. Anyone else had any problem with resolving an Audi lemon?
> 3. Anyone here an attorney with experience with litigating S4's? (I feel
> like being served a double portion of relief :) )
> 4. Anyone know of someone in the service food chain at Audi that I could
> take this issue to for immediate resolution, other than through dealing
with
> their legal staff?
>
> AUDI whaa whaa, I hate being so bitter, but my beautiful black S4 has
turned
> into a living nightmare that has consumed far too much of my time and
> concern since October. The only good experience so far is that my dealer
has
> had me in their loaner fleet pretty much since the first problem was found
> and I've driven nearly every model of Audi made... I'm currently driving a
> Red 2002 TT Coupe with 18" 9-spoke wheels, which gets LOTS of attention
and
> questions from everyone, everywhere I go. Unfortunately this little couple
> has replaced my S4 at great cost to the dealer since Audi USA only pays
for
> "5 days" of rental for repairs.
>
> Any feedback to the above would be appreciated.
>
> Yours,
>
> Erik
> Reporting to you live from the Chicago Suburbs on a business trip
> 03.2001 S4: stock with lemon highlights
> 06.1987 E30 325IS: tuned
>
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