[Biturbos4] Re: Screwed over by Audi or service dealer

[David Kavanagh]

I had a simliar story when I scheduled my allroad for the 50K service.
They said Audi has been much more of a pain in the butt about this
lately. So, they said to make sure it was under 50K, so mine had
49,920 miles when I got it there! It is hard because the dealer is
backed up sometimes!
They had to order a couple of parts for mine so I took it back with >
50K and they said they'd have to check but Audi might not cover it
because it is over 50K. I had a fit and said that just because you
guys said it needed parts and didn't stock them that I shouldn't have
to pay to get them put in when you finally got them in. They were
sympathetic and said don't worry, they just had to talk with the Audi
service rep, but that there was a chance I'd have to foot about 25% of
the bill (or about $400). It turned out OK, but I was about ready bo
blow my top!
This was my first Audi under waranty and I'm kinda glad I work on my
own cars... Much less hassle! :)

David


On Mon, 6 Dec 2004 14:51:05 -0800 (PST), ken kgrant <kaspgr at yahoo.com> wrote:
> Hi Folks,
> 
> My S4 had about 49,900 miles last week when i made the
> appointment to get the 50k service work done.  This
> was wednesday of last week and i wanted to get it done
> last Friday.  They were no able to get me in till
> today.  And over the weekend i had to go to Iowa and
> back, and I put in over 500 miles.  My odometer
> reading is 50,400 miles.
> 
> I took it in this morning and they changed the oil
> etc. And now they want me to pay for it since it is
> over 50k.  I talked to Audi USA and they said it was
> over 50k and they can't do anything about it!
> Although when i bought my S4 it had 500 miles and the
> dealer (at that time in lafayette, IN), said my
> warranty is good until 50,500miles. I told this to the
> audi person, and they said it is a negotiation between
> my audi dealer and I.  wtf.
> 
> Also, the service dealer (authorized to service audis)
> indicated that there was never a brake flush done.
> They were suppose to have done this and was trying to
> get me to pay for it.
> 
> In any case, just got back from my service dealer and
> they did most of it under warranty and I had to only
> pay for $35 for the oil change.
> 
> But still, this has really tainted my audi experience.
> No more audis for me, which is unfortunate because, it
> is a good car.
> 
> If you want a 2001 S4 that is just out of warranty for
> $21k (with four winter wheels, both winter and summer
> mats), please let me know.
> 
> Ken
> 
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-- 
'00 A6 biturbo 6-speed
'01 allroad 6-speed