[Biturbos4] Re: Screwed over by Audi or service dealer

[David Lau]

This is SO like my experience, and SO like how I felt. If only AOA 
would listen to how they're alienating their customer base:

My dealer threatened to charge me ($2500+) to repair a toasted synchro 
at 45kmi because I admitted I'd chipped the vehicle. "How is a chip 
going to affect the longevity of a synchro" I asked. "You modified the 
vehicle" they claimed. "The manual says you can't do that". I couldn't 
find anything relevant to that in the warranty language. I pointed out 
to them the Magnuson-Moss Warranty Act and language that SEMA promotes 
that it's up to the mfr to prove that a failure was the result of the 
mod. They didn't care. Then I told my salesman how bad this tasted and 
how this hurt his ability to sell cars. He went to the service dept on 
my behalf but was told to "stay out of it". The next day the Service 
Mgr called to report that "AOA and Howard Cooper Audi had graciously 
agreed to repair the transmission for free as a  "1 time good will 
extension of my warranty".

I had to smile and thank them while thinking very different thoughts. 
Sure, I was quite pleased to save money, but would they agree to basic 
engineering logic, or the law? Not on your warranty! If they had, their 
"goodwill gesture" would have earned some goodwill!

Now I too would need some major coaxing to buy another Audi. Or at 
least take my lesson that next time I need warranty service I've got to 
lie through my teeth about mods! Quite sad.

DL

On Dec 6, 2004, at 5:51 PM, ken kgrant wrote:

> this has really tainted my audi experience.
> No more audis for me, which is unfortunate because, it
> is a good car. 
>