[Biturbos4] Audi screws up

[John Koenig]

Sounds to me like your complaint is with the dealer, and/or with whoever provides the extended warranty.  If it's the Audi Certified Pre-Owned warranty, then you need to get beyond the dealer and talk to Audi customer service directly.

The tire rotation you describe is what's recommended in my S4's Owner's Manual. The reason for not rotating the spare may have to do with the fact that the tires are directional.


-----Original message-----
From: "Ferrier, Pat" PatF at mcgrawhill.ca
Date: Sat, 25 Dec 2004 12:56:02 -0500
To: biturbos4 at www.audifans.com
Subject: [Biturbos4] Audi screws up

>   
>  
>  I currently have a 2000 S4 and a 2004 A4 (and a 911 for special summer
>  days and track). 
>  
>  I've owned four Audis, 2 Porsches and 1 bug recently.
>  
>  I've convinced at least half dozen others to buy Audi's over the past
>  few years.
>  
>  You'd think that Audi would value customers like me - perhaps they do
>  but they've got some incredibly incompetent dealers out there (case in
>  point Owasco Audi in Whitby, Canada) that don't seem to understand that
>  Audi was on the brink of failure not too long ago and can easily get
>  back there.
>  
>  After replacing 3 wheel bearings after 3 trips to the dealer they
>  insisted that I didn't need the 4rth. Finally after listening to it
>  scream on the highway (fortunately near my Porsche mechanic) I had him
>  take a look at it - he confirmed that it had been in need of replacement
>  for some time and did a wheel alignment 'gratis' that he said the dealer
>  should have done. This explained the two bald tires in the rear. 
>  
>  When I went back to the dealer (Owasco) they refused to pay for the
>  wheel bearing part under emergency warranty terms outlined in the
>  extended warranty. They also refused to do anything about the tires they
>  ruined by not doing a wheel alignment. 
>  
>  I've gone to them twice now about a problem with the front differential
>  - not sure if others have had this problem but when it's cold it seems
>  to engage and disengage sporadically through initial sharp turns. They
>  seem clueless on this one as well. Then again these are the same morons
>  that refuse to include the spare into the rotation during tire
>  rotations.
>  
>  Have to go back there to for the recall notice but the warranty is up in
>  February so won't be seeing this dealer again. I will be sending a
>  demand letter though and if Audi doesn't step in and make it right I'll
>  sue - just for fun.
>  
>  The timing is interesting as well since I was just got the appointment
>  to the top job at my firm. Guess which auto maker isn't going to make
>  the list of eligible company cars. Right now it looks like Benz, BMW and
>  some Japanese competitors will round out our new list. 
>  
>  Anyone have any suggestions for non-Audis that should go on the list. I
>  want my staff driving, quality cars, that provide saftey and a bit of
>  fun and want to support car companies that still believe in customer
>  service.
>  
>   
>  
>   
>  
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