[V8] Overheard at the dealer this afternoon. (longish)

[Edward J Kellock]

So...

I'm thinking I'll print this and walk in and sit down with the salesman
who's been hounding since I test drive an Allroad.

Or... Maybe we can get a list of local A6 4.2 owners and just send it
to all of them.

Or... Send  to both Audi of America and MB of America and just see
what they think of the practices of Phil Long's service dept.

Or... Just send to the BBB.

So many ideas... so little time...

Ed
Colorado Springs, CO

On Fri, 26 Jan 2001 16:55:06 -0700 Tim Sexton <5kcstq at codenet.net>
writes:
> I thought I would share an interesting conversation, and I use the 
> word
> conversation loosely, that I overheard at the local Audi dealer, 
> Phil
> Long European Imports in Colorado Springs, Co.
>     The service manager and one of his underlings were having a 
> shouting
> match over what to do about a customers new A6 4.2 that had been in
> their shop for a week because of a faulty instrument panel at 8,600
> miles.  Apparently the owner had just called them to pick up his car 
> but
> they hadn't lifted a finger on it yet.  The service manager told 
> his
> underling; "Just tell him we just finished diagnosing the problem 
> and
> found that It had faulty sending units.  But because it is a 4.2, 
> they
> are very special and we will have to order them from Germany.  Tell 
> him
> his car won't be ready till next week. That way, we will have 
> enough
> time to diagnose the real problem."  So, the underling says, "I 
> can't
> just lie to the guy, you guys always make me do that, and I am sick 
> of
> it."  Service manager: "You have to lie to him, you have to create
> yourself a way out." Underling: "Ok fine, I'll do it"    Me: " Boy 
> am I
> glad I don't ever take my car to you guys to fix."
> They just laughed.
> 
>     Pretty sad, if you ask me.  All of this was said at a yell in 
> the
> lobby of the Mercedes Benz/Audi service department.
> 
> This is why I do all of my own work.
> Later,
> 
> Tim Sexton
> 
> 91 V8 5speed
> 87 5kcstq
> 94 90cs quattro sport
> 
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