overheard at the dealer today

[TheRingmeister at aol.com]

working at an Audi dealer, I can tell you from firsthand, 
prior-to-my-employment experience that they're luckily not all this way.  
This is absolutely intolerable activity by a dealer service dept... or any 
department for that matter.  I had been going to the dealer i now work at for 
about 5 years prior to coming on as an Audi Brand Specialist, and I drive 
about 35 miles to get there, 34 miles past my local "dealership", and I use 
that term loosely, because of similar "experiences" there.

I too now do all my own work on my coupe, but since the A4 is still 
warranteed, I do take it there ( to the dealership I now work at) for service 
and any issues that arise (not many mind you).  I have full faith in the Audi 
Technician where I work.  He's top notch.  I guess we here in the Piedmont of 
NC are just lucky.

Wylie Bean
TheRingmeister at aol.com
Audi Brand Specialist
Flow Motors, Inc
Winston-Salem, NC
'90 coupe' quattro
'99.5 A4 Avant Sport 1.8TqTiptronic

In a message dated 1/26/01 9:15:35 PM Eastern Standard Time, 
quattro-request at audifans.com writes:

<< Tell him
 his car won't be ready till next week. That way, we will have enough
 time to diagnose the real problem."  So, the underling says, "I can't
 just lie to the guy, you guys always make me do that, and I am sick of
 it."  Service manager: "You have to lie to him, you have to create
 yourself a way out." Underling: "Ok fine, I'll do it"    Me: " Boy am I
 glad I don't ever take my car to you guys to fix."
 They just laughed.
 
     Pretty sad, if you ask me.  All of this was said at a yell in the
 lobby of the Mercedes Benz/Audi service department.
 
 This is why I do all of my own work.
 Later,
 
 Tim Sexton >>