Overheard at the dealer this afternoon. (longish)

[isham-research.freeserve.co.uk at pop.pol.net.uk]

> The service manager and one of his underlings were having a shouting
> match over what to do about a customers new A6 4.2 that had been in
> their shop for a week because of a faulty instrument panel at 8,600
> miles.  Apparently the owner had just called them to pick up his car but
> they hadn't lifted a finger on it yet.  The service manager told his
> underling; "Just tell him we just finished diagnosing the problem and
> found that It had faulty sending units.  But because it is a 4.2, they
> are very special and we will have to order them from Germany.  Tell him
> his car won't be ready till next week. That way, we will have enough
> time to diagnose the real problem."

But I bet the parts are on the invoice.  This is fraud.

I currently have a case in the UK where an ostensibly reputable (many
would recognise the name) has supposedly performed work on a car
involving the fitting of a new and expensive part.  T'ain't so - the
part has not been changed since it left the factory. One of the
securing screws is totally rounded out so I suspect they _tried_ to
change it and hit a problem.  Rather than fix the problem, they sent
the car back out and invoiced the customer as if nothing had happened.

--
 Phil Payne
 http://www.isham-research.freeserve.co.uk/quattro
 Phone +44 7785 302803   Fax: +44 7785 309674