overheard at the dealer today

[Beatty, Robert]

Well, my dad would be the expert on this, but from what i understand... the
best thing is to just ask to speak to the AoA district service manager.  He
will be able to 1. either get the dealer to fix the problem, 2. Fix it
personally (Dad did this a few times himself) or 3. Work on a replacement
for you (that of course depends on the problem)

Rob

-----Original Message-----
From: Andrew Duane USG [mailto:duane at hunch.zk3.dec.com]
Sent: Saturday, January 27, 2001 9:36 AM
To: quattro at audifans.com
Subject: Re: overheard at the dealer today


Hairy green toads from Mars made TheRingmeister at aol.com say:

> working at an Audi dealer, I can tell you from firsthand, 
> prior-to-my-employment experience that they're luckily not all this way.  
> This is absolutely intolerable activity by a dealer service dept... or any

> department for that matter.  I had been going to the dealer i now work at
for 
> about 5 years prior to coming on as an Audi Brand Specialist, and I drive 
> about 35 miles to get there, 34 miles past my local "dealership", and I
use 
> that term loosely, because of similar "experiences" there.

I'm sure we all have stories to tell about a dealer that shouldn't
be in business. Mine was the "dealer" I bought my car from who
refused to do ANYTHING about my auto tranny dropping into 4th with
a thunk that could make my CD player skip.

It only happened on the 3rd->4th shift. His "solution"?

	"You do know that you're not supposed to put the
	 car in 'DRIVE' until you are up to speed on the
	 highway, right?"

I had to escalate to an AoA rep for that one. Oh, the real
solution? It was dirty tranny fluid. A $30 change at my REAL
mechanic and it now shifts flawlessly.

My mother, with her 2-month old A4Q had a non-local dealer sit
on the car for 6 days when the oil pressure warning lit up 200
miles from home. She had to rent a car for a week (not covered,
of course). The dealer told her it was just low a quart of oil
and sent her on her way 6 days later. BTW, it was *NOT* low on
oil, that had been checked twice.

When the problem reappeared a couple of weeks later at home,
her local dealer found the problem in 15 minutes: a shot oil
pump. The first dealer didn't even look, and sent her on her
way in a ticking time bomb.


My question is: how do we help get these people out of business?
Surely AoA must have a vested interest in disciplining dealers that
defraud customers and refuse to perform warranty repairs. Is there
someone we can talk to about these abuses?

-- 

Andrew L. Duane (JOT-7)			duane at zk3.dec.com
Compaq Computer Corporation		(603)-884-1294
110 Spit Brook Road
M/S ZKO3-3/U14
Nashua, NH    03062-2698

Only my cat shares my opinions, and she's too psychotic to express it