control arms, lets fix the problem

[Fred Munro]

This is the approach I used to get Audi Canada to pay for my S4 fuel line
replacement, Seth. They too "knew nothing" about S4/S6 fuel line failures at
Audi Customer Service. I polled the list and assembled a list of people who
had the line replaced for free. After much screaming, yelling, and dire
threats, Audi did the right thing and paid up. I think the precedents are
what tipped the scales. I also got Transport Canada to issue a safety recall
of the fuel lines. You can try that approach with the NHSTA - they may be
interested in suspension component failure. They are definitely interested
in fuel line leaks.

Fred Munro
'94 S4
----- Original Message -----
From: <HRDSTRT at aol.com>
To: <quattro at audifans.com>
Sent: Thursday, June 07, 2001 2:19 PM
Subject: control arms, lets fix the problem


> Upon recieving my email from Audi, I contacted their customer
> relations number.
> I was told the Audi is not aware of any problems with their control
> arms(ball joints). I find that a bit odd.
> I know have a customer claim number and that is about it. I'm not
> asking for a refund, I just want to know that the new parts installed
> will not fail in 15k miles.
>
> I propose this: Please email me if you have had the same problem,
> whether it was under warranty or not. Tell me when it happened and
> with what type of car. Give me your name and email or phone # or
> address. I would like to send them a list of people who have had
> similiar problems. I would also urge you to call "Kim" at Audi
> customer relations 800.822.2834 option 3 to report the problem.
> Perhaps if we band together, we can get something accomplished.
>
> Sincerely,
> Seth Achilles
> sachilles at sugarbush.com or Hrdstrt at aol.com
>
>
> Seth Achilles
> 61 Morris Mini
> 97 Audi A4 1.8t QMS
> 83 Saab 900t Racer