[Fwd: audi design defect]

[Brett Dikeman]

Call the Audi of America customer relations hotline if the dealer 
doesn't help.  They will 'encourage' the local dealer/educate them in 
current AoA policy, provide any necessary authorizations, etc.

These are generally handled as specific "service codes", where the 
dealer invoices audi for work and enters a special code on the form, 
which indicates what "program" of sorts the work was done under.  For 
example, A8 owners used to get special treatment(I think it was 
driving the car to the customer after servicing or something) and 
dealerships could put a special code that indicated this to Audi.

Most of these service codes are public and available on VW's 
website(I used to have the URL, lost it.)

You should bear in mind that one of the reasons Audi doesn't excel at 
handling unusual customer service problems is because they had to 
dramatically cut back on staff than handled such cases during the 
early 90's(people like regional corporate reps that came and looked 
at a customer's car, verified there was a problem, told the 
dealership to do something, etc.)  Business has gone through the 
roof, and the support channel just isn't there(or at least, it wasn't 
a year ago, I imagine things are getting better, particularly with 
more on an "employer's market.")  A year ago, Audi desperately needed 
reps and just couldn't get them because of the economy...or so they 
were telling people.


Brett

At 5:13 PM -0400 10/11/01, Huw Powell wrote:
>just passing this along, pls reply to: arlened at dynamic-imaging.com, not
>me!
>
>Arlene Daly wrote:
>>
>  > Hi!  I hope you can help me out.  I understand that Audi acknowledges that
>  > there is a design defect in the 2000 A6 in the front bumper.  It 
>is very low
>>  and if you go over a curb or one of those parking blocks, it pulls the
>>  bumper from the body and the whole bumper needs to be replaced.  My auto
>>  body guy tells me that he had several other customers with this problem and
>>  Audi pays for repairs on a one time deal.  I am having difficulty finding
>>  out how to validate and source this info as I purchased my car at an
>>  auction.  If you aware of this info, or can pass my message to anyone else
>>  who might, I would really appreciate it!........Arlene Daly
>
>--
>Huw Powell
>
>http://www.humanspeakers.com/audi/
>
>http://www.humanthoughts.org/


-- 
----
Brett Dikeman
brett at cloud9.[nospam]net
http://www.users.cloud9.net/~brett/
(vm/fax)212-894-3749x5271