Repair expectations - help ?

[Michael Riebs / Audi V8]

The Better Business Bureau serving HARTFORD, CT is:

The Better Business Bureau
WWW: http://www.connecticut.bbb.org
Email: info at ctbbb.org
Phone: (203)269-2700
Fax: (203)269-3124
821 N. Main Street Ext. Parkside Building
Wallingford, CT 06492 -2420

National: www.bbb.org

HTH.

Michael L. Riebs
Grand Rapids, Michigan

'90 V8Q
'98 A6QA

www.1stchoicegranite.com



----- Original Message -----
From: "Ice Cat ^. .^ ~" <iceisit at earthlink.net>
To: <quattro at audifans.com>
Sent: Tuesday, August 06, 2002 3:45 PM
Subject: Re: Repair expectations - help ?


>
> At the risk of sounding argumentative  . . .      ;-)
>
> >I think I'd ask them about the sign that says a diagnosis is $65.
> >Maybe it says "hourly rates" and then lists various activities?
>
> I asked them on the phone last week, and I honestly explained the
> situation . . . they told me $65 an hour to diagnose.
>
> When I got there sign said only:
>
> Labor: $65 an hour
> Diagnosis: $65.
>
> That is it,  my mouth just about fell open.
>
> >Maybe the lady with the bearing noise is a regular customer?
>
> Yes she is a regular customer and I talked with her.   Not a good way
> to create new customer good will, though, particularly after I asked
> them to replace the part.
>
> >If you didn't order the work done or arrange to have them call when
> >they figured out the problem,
>
> I was sitting in their lobby the entire time.   I made the
> appointment last week stating I needed my car and I got up before 6
> a.m. specifically so I could get in first,    I was over a half hour
> early for my 8 a.m. appointment and none of the mechanics were in yet.
>
> They came out and told me that they couldn't find the part anywhere
> in this entire Hartford, CT, area, so I took their word for it.
> First mistake, I probably should have paid them for the analysis and
> left at that point.
>
> It appears to me now, knowing we do a lot of our work, and trying to
> be fair with them, they decided that they would get as much as they
> could on a one-shot deal.   I am almost out of places to go around
> here.
>
> >I can see them reinstalling the torn boot and then expecting to
> >charge you for the time to take it off again later.
>
> Well, they probably weren't going to tie their shop stall up waiting
> for a part they claim no one has.   And I don't think that that is
> regular procedure to charge the customer for their problems when they
> already charge mechanic rate book fee.
>
> >If you feel unsatisfied after having the work completed, I'd tell
> >them that,  and also tell them you or anyone else you know with an
> >Audi probably won't be visiting their business in the future.
>
> I was going to let them put the air intake boot on and tell them that
> I wanted to see how the car sounds.  Go over there & make sure it is
> running, pay them and take my car while it still works, if ya know
> what I mean.
>
> People forget that the internet is free and unregulated and that word
> will get out.    They probably don't want older cars to work on as
> they are in a fairly well to do area of the metro.   All of the cars
> in their tiny lot were over $10,000.
>
> They are a certified Bosch dealer so I am wondering whether I have
> any recourse there . . .
>
>
>
> Fay, the ice cat
> 89 Audi 200 Turbo non-Q
> 2.2 liter engine,
> engine code MC, two knock sensors
>