Detail center to avoid in Denver, CO
Brandon Rogers
brogers at terrix.com
Thu Aug 15 11:02:54 EDT 2002
This is a multi-part message in MIME format.
--
[ Picked text/plain from multipart/alternative ]
Hi all-
just a warning for those who are thinking about giving their car some extra=
TLC by giving it a good professional detail. I recently brought my '98 A4=
in to Fire House Detail (same people as Fire House car wash) at 6th and In=
ca (a block from the car wash on Santa Fe) to geta 60k mile "freshen up"--h=
ave the carpets and cloth seats shampoo'd, exterior buffed and a good wax j=
ob, and a door ding taken out. I was told my car was going to look better =
than new when I picked it up. I believed them.
Here is what I got. A clean car with no evidence of a buff job. The car s=
till has lots of scuffing (like around door handles and door edges), certai=
n scuffs I'm aware of from hand washing the car, and minor surface scratche=
s=2E Who knows how good the wax job is. I was told this was a good buff j=
ob and anything more aggressive would take out the minor scuffs, but also t=
ake off the clear coat--this would have been fine had they told me this upf=
ront--not afterward. The door ding is still somewhat visible--maybe it is =
repaired as good as can be expected--but with these guys I doubt it. Next-=
my floormats were soaking when I picked the car up--they had the car all da=
y and I had made an appointment one week prior--there is no reason they cou=
ldn't have cleaned the carpets first and had them dry by the evening. Even=
worse- the mats were damaged--they had pulled the mats up and ripped the s=
ecuring clips out--literally ripped the grommet out-irrepairable. Now thes=
e mats were not new--but they were perfectly functional prior to this. Upo=
n first inspection my seats looked pretty good--now a few days later they l=
ook very blotchy--almost worse than before. To top it off the manager was =
not helpful in dealing with my dissatisfaction, and when I finally met with=
the owner-he was not much better. Their priority was not to make a satisf=
ied customer but argue and keep as much money of mine as they could. They =
offered to re-buff the car--after they said they already did the best job p=
ossible without taking off a lot of clearcoat--whats the point of doing it =
over, then? And I do not trust them to ever touch my car again, period. I=
n the end they refunded a small portion of what I paid and offered a free b=
uff/wax in the future (which-as I just said -I will never use). I wish I h=
ad asked for a recommendation first.
Sorry for the long bitch session--just a warning-- DO NOT TAKE YOUR CAR TO =
FIRE HOUSE DETAIL CENTER IN DENVER, CO. You will be serviced by people who=
do not care.
Brandon
'98 A4
'84 ur
Denver, CO
--
More information about the quattro
mailing list