Carlsen Audi - sheesh! [warning: rant]

[Lloyd McClelland]

I also had trouble I had the part numbers repeated to me and was send the
wrong or missing parts 3 times they never did send the all the parts I took
this as a hint they didn't want to do mail order business .... Lloyd in
Eureka, Calif
-----Original Message-----
From: auditude at get.net <auditude at get.net>
To: quattro at audifans.com <quattro at audifans.com>
Date: Wednesday, July 24, 2002 6:47 PM
Subject: Carlsen Audi - sheesh! [warning: rant]


>At this point, I think I really have to complain/vent. :-(
>
>I just received some parts from Carlsen Audi, opened up the box, and I
think this is the 4th time I've either
>gotten the wrong stuff or been shorted in very recent history.
>
>This time, instead of the chrome "5000" emblem with the square-ish font for
my '88 5kcstq, I got the older
>style, silver paint on black relief, oval-style font.
>
>I was quite specific and clear with Didi on the phone when this order was
placed.  Why?  Because I had
>the same stupid thing happen when I ordered the "CS" emblem!  So, I was
very sure to both describe
>which one I wanted and which one I didn't want.
>
>It's worse than that even.  That time, I ordered all three of the left side
emblems ("Audi 5000 CS") at once.
>I only received two out of three.  The correct chrome "Audi" one, and the
"CS" with the same wrong style
>as this time.  Doh!
>
>I can hardly believe that it's not only "another occurrence" of an order
problem, but it's "the same"
>problem.  It's gonna take me like three orders and two returns to get the
three badges I tried to order the
>first time.  Not to mention they don't ship right away each time, because
they have to wait for the parts to
>come in from somewhere.
>
>Along with this order, is a replacement silver Fuch cap, to complete the
'set' of three silvers and one pearl
>that I was sent previously!  Three silvers and a pearl!  Come on!
>
>I realize they shouldn't assume that I would order two different styles of
badges, but they ought to confirm
>when they pull them to ship and the two badges don't match each other.  The
pearl vs. silver Fuch cap
>was hard to tell until I started putting it on the wheel, but I am starting
to feel like the quality of service is
>on the decline or something.
>
>If it were just once, or even twice, I would chalk it up to "just one of
those things", but this is getting
>ridiculous.  I know it's all piddly crap I'm ordering, but all the more
reason to get it right the first time.  It's
>either the right stuff, or it's the wrong stuff.
>
>Has anyone else experienced this?  Maybe I should start getting dealer
parts from Clair or something,
>even tho' Carlsen is closer and should have cheaper shipping.
>
>Price-wise, I can't complain.  And Didi's telephone support is pretty good.
I got the 2-piece manifold from
>them, and some other dealer-only parts.  But all this hand-holding that
seems to be required just to get
>the right stuff!  Aaargh!  It's frustrating!
>
>Later,
>
>Ken
>
>p.s.  Actually, lately I've been having less-than-wonderful experiences
with vendors in general.  Still waiting
>for my credit card to be refunded for some parts that I shipped back to
another one.  After being super-
>specific in two or three emails, and during the phone order (Am I talking
to myself when I order this
>crap?!), I get something different (half-correct) sent to me.  So, I send
it back, and it is signed for on the
>18th.  Now it's the 24th, or 5 biz days if you include all day today and
most of the day it was delivered.  I
>haven't gotten any kind of response to the shipment, no to my email
yesterday.  If not a refund (that
>should've posted immediately, no?), how about a return email or phone call?
Why did/do I even have to
>ask?
>
>Then there's that guy that basically called me a liar because he didn't
believe the prices I had been quoted
>by others for struts.  I didn't even ask him to beat the price or anything,
but he wanted to know what prices
>I had, so I told him.  Then he doesn't believe me!
>
>So I'm supposed to get a free T-shirt if I show him that I wasn't
bullsh*tting ("actually pay that much", and
>"actually get the right product delivered").  Wow!  Okay, I don't care
terribly about the effin' T-shirt (does it
>have a picture of a foot-in-mouth?), but I don't like my integrity
questioned by some cynic who thinks he's
>all-knowing about the world's strut prices.  The invoice is in the mail,
for even less than he thought was
>B.S.  Oh, but then he says the T-shirt will come along with my "next order"
from him.  Place an order?!
>Uh...
>
>Is there some secret to prevent all this stuff?  Besides not buying
anything?
>
>aaaah.  thanks for letting me vent
>