smoky 1.8t

[Jon Spensko]

----- Original Message -----
From: "George Nimmer" <george164 at earthlink.net>
To: <quattro at audifans.com>
Sent: Tuesday, September 10, 2002 9:23 PM
Subject: smoky 1.8t


> Being a turbocharged engine, this clearly sounds like worn piston rings
> or valve seats (or both).  This car was purchased new, and had the full
> 100k extended warranty option purchased with it.  It is still within the
> 100k extended warranty, however the dealer refuses to repair the
> problem, saying that it is very labor intensive, and that it must get a
> whole lot worse before they will fix it.

Try not to put many more miles on while working on the dispute.

> - Is the dealer right in refusing to repair it even though it is within
> the extended warranty?

If the dealer underwrote the warranty, small claims court, better business
bureau and word of mouth can be big negitives to a dealer.
If it is underwritten by a third party, contact them for guidance and
refferal.

Most extended warranties are out of pocket expenses to the dealer, hence his
reluctance to do the work,  It is likely he would end up replaceing the
engine.They are experts at doing many things to wear you down.  After all,
you are the one being inconvienced by this mess, he has the advantage.

> - Has anyone else had this experience, and what was the response from
> the dealer when you asked to have it repaired under warranty?

I've been through this twice.  Patience, keeping good notes
(Dates=times=names) knowing both your rights and the dealer's, networking
with the car manufacture customer service regional rep. and don't ever back
down!  Car rentals may cost you out of pocket.  One of my adventures cost
over $900 car rental over many months.

Good luck and pray often!
Jon Spensko
1992 100S
1988 5KCSQT Wagon