Between a Rock and a Dealer

[Joshua Sessler]

Thank you for your perspective - I would be happy to share the 
responsibility with the dealer (AoA will have none of it) but the dealer has 
not offered anything and I am just getting angry.

----Original Message Follows----
From: "Fabryce" <Fabryce at hartmann-motorsports.com>
To: "Joshua Sessler" <joshuasessler at hotmail.com>,<quattro at audifans.com>
Subject: Re: Between a Rock and a Dealer
Date: Tue, 2 Mar 2004 13:17:20 -0800

Sorry to hear about the mishap with your car.
Its a bad situation for everyone involved. And I am sure no one wants to
take any responsibility for it.

We had a customer who had a great amount of work done to his 01 s4 and had a
similar problem happen.
It was the timing belt that broke....... After about 1 month and as you all
know that got expensive. And it was simply a belt that failed... Nothing on
our part or the customers... Being a good customer we took care of the
problem....... And worked it out..Some companies will take care of  it some
wont.

To go and blame the dealer for doing something wrong is abit premature at
this time. Considering you did drive the car for sometime after the work was
done.. It is highly probable that the part simply failed.  ( Not trying to
stick up for the dealer just trying to look at it from an outside
perspective)

Audi does offer a warranty on there parts. What that is, I am not aware . I
think its 12 months or 12k miles or something like that... I would try and
talk to the dealer and see if they will at least work with you on getting
this resolved with AoA.  Maybe they can do a good faith deal where they
cover some of the cost and you cover some of it.

Thats going to be your best bet at this point.

One thing to keep in mind , Cars are cars, Parts will fail no matter how
high the quality control.   Maybe you just got a bad part and it failed
prematurely.

Sorry to rain on your parade but the chance of a suit in your favor are
going to be slim. Keep in mind that you will have to prove that dealer was
negligent in installing the parts.  After 15k of driving thats going to be
very hard to prove..

Hope this helps shed's some light on the situation..


Fabryce Kutyba
Hartmann  Motorsports
www.hartmann-motorsports.com
949-475-2500




----- Original Message -----
From: "Joshua Sessler" <joshuasessler at hotmail.com>
To: <quattro at audifans.com>
Sent: Tuesday, March 02, 2004 12:41 PM
Subject: Between a Rock and a Dealer


 > Been checking out this list and thought I would weigh in with this story
to
 > see if anyone had any advice:
 >
 > My 99 A6 Avant was Audi Assured until 12/28/03.  Of course on 2/23/04 at
 > 78,000 miles, a tension roller broke, the timing belt slipped and the
engine
 > seized - at least two cylinders are showing poor compression and I think 
a
 > rebuilt is the only way to insure no damage.  Here's the klinker - at
63,000
 > (30,000 miles before it is suggested) while replacing the water pump
(under
 > warranty) I asked a dealer (not where I purchased the vehicle) to replace
 > the timing belt which they did (along with replacing tension rollers and
 > everything else done with a timing belt job) and I paid them.  AoA has
flat
 > out DENIED my request for assistance because I am out of warranty and
"they
 > have met their obligation to me."  The dealer says their warranty on
 > workmanship is 12mo/12,000 mi so they have no obligation to me either.
The
 > dealer must have done something wrong for this to have happened - tension
 > rollers, when properly replaced and tightened, don't just snap off after
 > 15K.  I really don't want to bring a law suit for shoddy workmanship but
.
 > . .
 > any suggestions?
 > Thanks
 > J Sessler
 >
 > _________________________________________________________________
 > Find things fast with the new MSN Toolbar - includes FREE pop-up 
blocking!
 > http://clk.atdmt.com/AVE/go/onm00200414ave/direct/01/
 >
 > _______________________________________________
 > quattro mailing list
 > quattro at audifans.com
 > http://www.audifans.com/mailman/listinfo/quattro

_________________________________________________________________
One-click access to Hotmail from any Web page – download MSN Toolbar now! 
http://clk.atdmt.com/AVE/go/onm00200413ave/direct/01/