Cannot recommend Stebro

[Matt Suffern]

I'm afraid I can't recommend them either.  I ordered a cat-back exhaust system for my '86 4kq, and while my credit card was charged 
almost immediately, the rear and center sections took around 3 and 6 weeks to arrive, respectively, with loads of unreturned phone calls 
and emails in between.  Horrid customer service, and no gaskets or fasteners as promised (something I'd expect for ~$700).

If I had to do it over again I think I'd buy a Borla can or two and take the car to the custom muffler shop.

Point being:  I feel your pain, Anton.  Hang in there.

Matt
Chapel Hill, NC
'86 4kq
'72 240Z


> Message: 1
> Date: Thu, 4 Nov 2004 09:19:09 -0500
> From: "Ben Swann" <benswann at comcast.net>
> Subject: re. [urq] Cannot recommend Stebro
> To: <a.j.gaidos at comcast.net>
> Cc: urq at audifans.com, quattro at audifans.com
> Message-ID: <386001c4c279$403bd1b0$6401a8c0 at SWANSONG>
> Content-Type: text/plain;	charset="iso-8859-1"
> 
> Anton,
> 
> I'm not trying to stick up for Stebro or anyone else for that matter, only that I was advised recently that there have been 
holdups/backlogs at customs (unrelated shipments) between US and CANADA for as much as 4 weeks.  I think similar delays are 
occurring to/from other countries as well, as some things I've sent seem to be taking weeks instead of days.
> 
>  I know Dan and Stebro can be slow, but I have  gotten my 2 exhaust systems from them no problem - turnaround was usually 2-3 
weeks.  That was a few years ago however.
> 
> Remember, patience and politeness pays off in dividends.  I hope you see the system soon - I hate waiting for parts.
> 
> Ben
> 
> [From: a.j.gaidos at comcast.net
> Subject: [urq] Cannot recommend Stebro
> To: urq at audifans.com
> Cc: sales at stebro.net
> Message-ID:
> <110320041651.283.41890C770008A5860000011B22007511509C010B070E09D206D20E at comcast.net>
> 
> Content-Type: text/plain
> 
> All,
> 
>  As of today it has been 1 month since I ordered my Stebro exhaust for my urquattro. One month!When I called Dan to order he said he 
had one built and ready and that it would take 10 to 14 days to ship. Within 24 hours my credit card had been tapped for the $700+.
> 
>  Two weeks ago when I called again and I was told I'd have it by mid week last week but still no exhaust. Finally on Friday he said it 
was at customs in New York and he'd have me a tracking number that day. Here it is Weds. Nov 3rd, one phone call and 3 or 4 emails 
later and still no tracking number.
> 
>  Clearly this guy is dishonest or his life is in chaos. Clearly he couldn't have had one ready to ship and he lied to get my business. I 
cannot see any other way a month could pass and a system ready to ship still hasn't arrived.
> 
>  Anyone want to post this to other car lists please feel free. Maybe Stebro will get their act together or driven out of business from this 
HORRIBLE customer service. To say I am upset and disappointed is an understatement. My quattro has been on a rack for weeks 
waiting. All the other work on the car long since completed.
> 
>  In closing, I'm a reasonable guy. Any good, honest explaination would have been fine with me. None ever came....
> 
> Anton]