A6's MMI dead

[Brett Dikeman]

Ahh, family communications- apparently the MMI display in the new A6  
had been dead for "two weeks".  I thought it might simply be turned  
off via the button above the glovebox release, but nope- it's dead.   
Pushing almost any button (ie, SETUP on the CC head, any of the  
buttons like CAR/SETUP/etc around the knob, etc has no effect save  
blinking the light associated with said button.  One light in the  
lower left corner is lit continuously, if I remember correctly.

Not terribly impressive for a car with under a thousand miles.  Is  
this common?  Anything I can do to give the MMI system a kick in the  
pants?  Will VAG-COM tell me anything if I can track down someone  
with the CAN-compatible version/hardware?

I tried looking to see if the display was on but the backlight burned  
out/broken, but it looks like the LCD isn't displaying anything.

Thanks!
Brett