Bentley bad business practices for Audi 90 1993-95 CD version 1

[jjs3rd at ix.netcom.com]

All,
 
Bad customer service rant from Bentley.  I had a version 1 Bentley repair CD installed on an old PC (Win NT) that died.  Discovered that it will not install on my Windows XP machine.
 
Called Bentley who informed me that it would cost $20 to get an update. I was not happy especially since I would have purchased the printed book but it was never published only the CD was available.  After explaining this to the rep multiple times and she apologizing multiple times, I gave up and agreed to pay the upgrade fee.  I was than asked to send back the original packaging which I do not have anymore nor do I have the original CD.  This item was purchased over 5 years and several apartments ago.  Bentley basically said I was out of luck. 

When I purchased the CD it was not for a year, two three etc but for the life of my needs.  When I sold my 4000 the hard cover Bentley went with it and I do hope that that owner past it on to someone that needed it when he no longer did. 
 
Hate being taken advantage of especially from a company that I have done business with over the past 25 years.
 
Oh well the only option I might have is to try and upgrade online.  Missing the four digit stock number from the back of the CD case.  Anyone have the original Version 1 CD still hanging around.  Any help would be appreciated.  My 1995 90 sport q is not putting out heat and it's starting to get cold in New England.
 
Thanks,
 
John