Bentley bad business practices for Audi 90 1993-95 CD version 1

[mike]

That’s terrible, I had the same problem with an old
James Bond novel. 

I was reading it in the bath and fell asleep, when I
woke the book had turned into wet sludge. I spoke to
the bookshop and the publishers and neither would
replace it for free. Don’t know what the world is
coming to.

--- jjs3rd at ix.netcom.com wrote:

> All,
>  
> Bad customer service rant from Bentley.  I had a
> version 1 Bentley repair CD installed on an old PC
> (Win NT) that died.  Discovered that it will not
> install on my Windows XP machine.
>  
> Called Bentley who informed me that it would cost
> $20 to get an update. I was not happy especially
> since I would have purchased the printed book but it
> was never published only the CD was available. 
> After explaining this to the rep multiple times and
> she apologizing multiple times, I gave up and agreed
> to pay the upgrade fee.  I was than asked to send
> back the original packaging which I do not have
> anymore nor do I have the original CD.  This item
> was purchased over 5 years and several apartments
> ago.  Bentley basically said I was out of luck. 
> 
> When I purchased the CD it was not for a year, two
> three etc but for the life of my needs.  When I sold
> my 4000 the hard cover Bentley went with it and I do
> hope that that owner past it on to someone that
> needed it when he no longer did. 
>  
> Hate being taken advantage of especially from a
> company that I have done business with over the past
> 25 years.
>  
> Oh well the only option I might have is to try and
> upgrade online.  Missing the four digit stock number
> from the back of the CD case.  Anyone have the
> original Version 1 CD still hanging around.  Any
> help would be appreciated.  My 1995 90 sport q is
> not putting out heat and it's starting to get cold
> in New England.
>  
> Thanks,
>  
> John
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> 



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