Car Talk Posting

[Snoopy]

I work in a dealership (not Audi). And I can say that about half of all 
complaints are because of misunderstanding between the client and the 
reception people. One side is angry that his new car already "broke", the 
other side sometimes is either too technical or just lacks communication 
skills. When the complaint is investigated, usually it appears that there's no 
big deal.

It also happens that you can't do anything (at least for the moment), because 
something is manufactured poorly, and you can't do any DIY (prohibited by 
factory). So then you wait months for service bulletin, upgraded part ($5 
bracket or other stupid thing), and try to make the client understand this. 
This may be the case with that Audi.

It's a pity that new cars are not as reliable as they were 10-20 years ago. 
Here (eastern Europe) people are used to 10 years old second-hand cars, which 
serve them quite well for another 5-10 years, so when they buy a new one, they 
are stunned that it has to repaired after a few months.

On 2010.07.02 14:54, Grant Lenahan wrote:
> After reading it i could not identify the mechanical fault either. SO i was even more baffled
>
> Grant
>
> On Jul 1, 2010, at 10:30 PM, Huw Powell wrote:
>
>>
>>
>> On 7/1/2010 7:51 PM, Max Hoepli wrote:
>>> I found this posted in a Car-Fix-It site, What is the problem here?
>>
>> They have worked with two lawyers and neither one explained or
>> understood whatever the local lemon laws are?
>>
>> I'd say the "problem" is either buyer remorse or a newly restricted budget.