a bit of a scare...

[Lee Levitt]

On 6/21/2012 11:56 AM, Vincent Gelinas wrote:
>
> I'm very happy that it was only a minor issue. One thing I've learned 
> from being in tech support is to never trust what end users tell you, 
> especially if they're not technical people or just give you a generic 
> problem description lol.
>

No shit.

When I ran tech support for a ComputerLand retail location many 
centuries ago, one of my field service guys came in and asked for "one 
of everything"...power supply, mother board, graphics boards, etc.

He had spent 40 minutes on the phone with a user trying to diagnose an 
IBM PC power on failure. No lights, no noise, no nothing.

I asked "did you ask her to check if it was plugged into the wall?"

He said "no, that's just too obvious"

He returned 90 minutes later to return all the unneeded parts. A bit 
sheepishly he added "I felt bad, but I had to bill her."

:)

Lee