VAD Props (urq)

[Unka Bart]

Way to go, Steve!

I absolutely agree that this is the right thing to do; both on the part of HPA,
and on your part.  If more folks followed your example, dealing with vendors 
of all kinds would be easier.  You give them some Props, they feel better
about their customers and we all win!

Thanks, we all benefit from this!

Bart

> I bought a ProDiag setup from Shade Tree Software back in 2002.  As most
> folks here know, Shade Tree sold the product to HPA Motorsports long ago.
> 
> 
> 
> The PDA I was using for the tool lost its memory and thus the license for
> the software.  While attempting to recover I decided to see if I could get
> any help from HPA.  Sure enough, I talked to Darryl who was quite helpful to
> me.  It turned out that the database info needed to support customers from
> back then is being repaired, and fortunately I was able to recover my tool
> by re-syncing the PDA to the computer I've got set up in the garage.  
> 
> 
> 
> I think it is great to see HPA's willingness to put effort to restoring the
> database so that customers from so long ago could continue to receive
> support, so I decided to send this public thank you!
> 
> 
> 
> Steve Buchholz
> 
> 
> 
> ------------------------------
> 
> Message: 2
> Date: Thu, 14 Mar 2013 19:10:48 -0600
> From: Kneale Brownson <kneale at knitknacks.com>
> To: quattro at audifans.com
> Subject: Re: VAD Props
> Message-ID: <51427518.8050407 at knitknacks.com>
> Content-Type: text/plain; charset=ISO-8859-1; format=flowed
> 
> I've had a similar experience with Darryl.  He was very helpful.  I just 
> wish I could abandon the palm device altogether.
> 
> On 3/14/2013 4:03 PM, urq wrote:
>> I bought a ProDiag setup from Shade Tree Software back in 2002.  As most
>> folks here know, Shade Tree sold the product to HPA Motorsports long ago.
>> 
>> 
>> 
>> The PDA I was using for the tool lost its memory and thus the license for
>> the software.  While attempting to recover I decided to see if I could get
>> any help from HPA.  Sure enough, I talked to Darryl who was quite helpful to
>> me.  It turned out that the database info needed to support customers from
>> back then is being repaired, and fortunately I was able to recover my tool
>> by re-syncing the PDA to the computer I've got set up in the garage.
>> 
>> 
>> 
>> I think it is great to see HPA's willingness to put effort to restoring the
>> database so that customers from so long ago could continue to receive
>> support, so I decided to send this public thank you!
>> 
>> 
>> 
>> Steve Buchholz
>> 
>> _______________________________________________
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>> http://www.audifans.com/mailman/listinfo/quattro
>> http://www.audifans.com/kb/List_information
>> 
>> 
> 
> 
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> End of quattro Digest, Vol 113, Issue 12
> ****************************************