[s-cars] Fwd: Dealer killed my car?

[Martin, Gary G]

They are in East Hartford, CT. My limitied experience with them concerned a
warranty item issue years ago on a 5000CS. Not going into details, but it
ended with a service manager cursing me over the phone, calling me a liar
and threatining to sue me. Won't go any further, as I'm feeling my blood
pressure rise just recalling the incident. In short, I wouldn't take my cars
there if they were the last mechanics on earth. They are a rip off for parts
also. Don't know what his options are, but wish him good luck. For future
reference, try out Valley Auto in Canton, for future work on his car.

Gary
94 UrS4
91 200 TQA

-----Original Message-----
From: Chad Tobin, UrS4/S6 Technical Editor [mailto:chad.tobin at s-cars.org]
Sent: Sunday, November 24, 2002 10:05 PM
To: s-car-list at audifans.com
Subject: [s-cars] Fwd: Dealer killed my car?


Hey Guys,

  Here's an interesting story. I e-mailed this guy and told him to seek
legal advice and that his engine is indeed an interference fit. He says the
dealer is Hoffman Audi. He told the service manager to keep the car but
don't touch and have the owner call him on Monday. Are any of you East coast
guys familiar with this place? I think it's in CT. I know there are some
decent dealers out there but I really hate hearing stories like this.
Anybody have some advice as to what this guy's options are. I'm sure this
dealership is incapable of fixing the car especially if head work is
involved.

Chad Tobin
UrS4/S6 Technical Editor
S-CARS.ORG

> From: Richard Molk
> To: Chad.Tobin at s-cars.org
> Subject: Dealer killed my car?
>
> Hello Chad:
>
> I have a '95 S6 with nearly 90K miles that I took to the dealer for
> routine service last week. He recommended a new timing belt, which I
> figured was a good idea for the number of miles. Never had any
> problems with the car.
>
> Needless to say, nothing is easy. The car was not ready at the end of
> the first day, despite the promise. They told me it took three hours
> to get the pulley off the water pump, and three more to remove the
> crank. I asked why in the world they tried to remove the crank, and
> got the uh,uh, oh the crank pulley.
>
> Car was promised for the next day, again not ready. This time, when I
> arrived at the dealer to pick it up, they said there was a major
> problem. When they finished the work and started it up, it knocked
> severely. I immediately asked if it was an interference fit motor, and
> they said uh, uh, uh, no.
>
> Now for the question, Is it an interference fit, so that my valve
> train and possibly my pistons and head are ruined?
>
> Thanks,
> Rich Molk
>
>



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