[s-cars] Sean's Getting Frustrated

[Sean Douglas]

I thought I'd share my frustrations with the list on my "new" 1997 S6 - and
looking for sympathy.


April 4 - Car arrived by rail from Toronto to Vancouver
April 5-6 - drove for two days
April 7 - dropped off at Audi dealer to get provincial inspection (mandatory
for out of province cars).
April 8 - dealer informs me that fuel tank is leaking, orders new tank
(under warranty). Tank must be shipped by ground from Texas warehouse. No
courtesy car is available.
April 14 - dealer received tank and removes old one, rear subframe,
suspension and exhaust comes out.
April 16 - tech discovers that the fuel pump is not engaging into collar
inside tank. Determines tank is faulty. Orders another new tan (by ground
from Texas). Dealer does not have any courtesy cars but agrees to pay for
rental. Sean gets rental car but is disappointed - its a Kia!
April 22 - second tank arrives.
April 23 - tech fits in fuel pump, but cannot get fuel sender to engage in
collar, blames it on old sending unit possibly being different. Dealer
orders new sending unit which will be air freighted overnight from Toronto.
April 23 - Sean calls Audi Canada to complain. Get the standard response "we
will look into it".

So I figure that either; 1) the tanks are defective and something in the
quality control system is breaking down, 2) Audi changed the specs on the
"collars" and didn't tell anyone 3) the Techs at the dealer either don't
know what they are doing or have royally screwed it up.

So folks, I've technically "owned" my 1997 Audi S6 since paying for it in
Mid March, but I have only had in my posession for 2 freakin days! What did
I do to deserve this? I must of really pissed of the Audi Gods somehow!

Thanks for listening.

Sean Douglas - s-car-less in Surrey :-(