[s-cars] Good Dealer Experience

[John Mertz]

This is a multi-part message in MIME format.
--
[ Picked text/plain from multipart/alternative ]
Just thought I'd pass this along.  Went to McGrath Audi in Glenview, IL ton=
ight to see about getting a new cig lighter for the S6.  Mine had shorted o=
ut and couldn't be fixed.  When I got there a very nice parts guy (parts is=
 open until midnight, BTW!) set me up with the right part and ordered it, t=
hen told me the warehouse has 6 and I should have mine tomorrow.  Pretty aw=
esome already.  Then I asked if anyone there might have a routine for diagn=
osing my seat heater problem.  He sent me to one of the "tech" guys, who af=
ter hearing my question, said "let's go talk to someone who knows more abou=
t it than me."  Mind you, this is at 7:00 in the evening.  He led me into t=
he shop area, where a really nice young man spent the next 1 1/2 hours goin=
g over wiring diagrams with me and then testing my seat heating system from=
 top to bottom.  Both switches, and full diagnostics under the seat.  He de=
termined that it is the back, not the seat that is out.  Then when I mentio=
ned my GALA wasn't working, he worked on my radio for another 20 minutes (t=
he speed sensor wire on the back of the unit looks pretty suspect).  Then h=
e gave me a new cig lighter from his stock of "extra parts - you know, the =
one's we always have left over after fixing your cars!"  I couldn't believe=
 he did all this when it was so late, and I just walked in off the street.

I was very impressed and very thankful.  He charged me nothing and I learne=
d a lot.  I gave him my wife's brownies she had given me for the office but=
 I forgot to take in.  I just wish everyone in the auto industry was like t=
hat.  That was a great experience and I'll definitely go back.

John
--