[s-cars] Re: Hoffman Audi Responds...

[Kirby Smith]

Try some Techron for the gas gauge; my 95 S6 gauge did the same thing
when I bought the car at 80 kmiles.  The Techron cleaned up evident
stickyness in the sensor.

kirby

Richard Molk wrote:
>
> Hello again, Darin:
> First, thanks for the wonderful effort on my behalf. I do appreciate
> all the kind words and time, plus great advice from all the listers!
>
> As to Hoffman's offer, the part I like best is the warranty. They are
> so proud of extending the warranty from the normal 12 months to as long
> as I own the car. Of course, the normal 12 months is for a broken car
> brought in to be fixed, not the other way around. When they damage the
> car, I would certainly expect a more extensive fix. They are refusing
> to give me an Audi factory warranty, which would settle the whole
> problem. Who would want a warranty that obligates him to return to the
> place that wrecked the car?
> Unfortunately, I never asked for a warranty just on metal fatigue
> caused by the failure of the two valves. I doubt that metal fatigue
> could ever be proven to be from the two valves, so really this is no
> warranty at all. I do not believe the damage is limited to the two
> valves, and also do not believe they sent the head out for examination.
> If they did, they violated my explicit instructions to leave the car
> alone until an agreement is reached!
> When last I saw the head, and when their technician was explaining how
> he knew it was the two valves (he could tell just by looking, he said),
> the head was assembled. How in the world can Sam Pines of Hoffman Audi
> know that the head is straight, that there are no cracks in the head,
> no problems with the valve guides or tappet buckets, and that no other
> valves are damaged without disassembling the head? Additionally, that
> head was not taken to any machine shop, unless done after Hoffman was
> forbidden in writing from proceeding.
> As to where we are, the answer will be coming from the lawyers, I
> expect. My offers for several solutions were ignored, including Hoffman
> purchasing the car for Blue Book Value, Hoffman sending the car to
> another dealer of my choice and Hoffman paying for the repair, or
> Hoffman replacing the head with a factory head, with an Audi factory
> warranty on the motor.
> My biggest concern is that the motor will fail from this incident if
> not inspected fully and repaired properly. That is the reason for the
> Audi factory warranty for a year. If they do a fine job with the
> repair, as they claim they will, then the audi factory warranty will
> cost them nothing, as nothing further should fail. Their unwillingness
> to do this speaks to their knowledge of their repair shop--perhaps they
> doubt their ability to investigate and permanently fix the motor.
> I will keep you posted.
> Yours,
> Rich Molk
> Driving the big pickup today.
> BTW and Just for laughs, I had my '98 A6 into Hoffman's 6 months ago
> for a repair. The gas gauge was jumpy, going from 3/4 to 1/4 and back
> again in just a few minutes driving, and the motor smelled of burning
> oil after warming up. They "fixed" the car by replacing the gas gauge,
> the fuel sender and the valve cover gasket. The car still smells
> exactly the same with oil obviously leaking onto a hot manifold
> somewhere, and the gas gauge is still exactly as erratic as before. I
> should have been warned by that $500 repair, but I did not pay enough
> attention to the problem. I am going to take that car in to another
> repair shop now and see if there is any evidence that they did not do
> the job I paid for.
> See you.
> Rich
> On Monday, December 30, 2002, at 05:27 PM, Darin Nederhoff wrote:
>
> >
> >
> > Hello Richard,
> >
> > I received a response from Hoffman Audi in the mail this afternoon.  I
> > have scanned it and included it with this message for your amusement.
> > I'm also including a copy of the letter I had sent to them (owner and
> > service manager).
> > Has there been any progress on the situation from the last time you
> > updated me and the list?
> >
> > Regards,
> >
> > Darin Nederhoff
> > S-CARS.ORG
> > <MOLKHOFFMANLTR.JPG><HoffmanAudi.doc>
>
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