[s-cars] Extended Warranty update - the coverage has some holes

[landaeta1 at comcast.net]

Agreed - Fair but tough. AC compressor, Fan bearing, and Antenna motor cove=
red. Still need to resubmit the interior light switch (a lamp housing is no=
t covered, but a manually operated switch is, but the part that is the swit=
ch is called a lamp housing in EKTA). Brake Accumulator (da bomb) is an odd=
 part, anyone know how to categorize it - seems like a covered vacuum assis=
t booster to me.
Doug L
94 S4
> That was my eperience with  Accel and Heritage as well. I'd put them in t=
he
> "tough, but fair" category. They will not cover anything they are not
> specifically contractually obligated for, no exceptions, but do pay for w=
hat
> they are supposed to.
>
> Accel is nice, and tries to help, but they have no clout with Heritage
> either. In the ned, though, a creative owner/mechanic combonation can find
> lots of ways to get things covered. I had a $900+ claim denied, but when I
> "recategorized" the parts needed, they covered 90% of the claim.
>
> Bruce
> ----- Original Message -----
> From: "Robert Welch" <Robert.Welch at TechnologyCrafters.com>
> To: "'Audi S Car List'" <s-car-list at audifans.com>
> Sent: Thursday, November 13, 2003 6:21 PM
> Subject: [s-cars] Extended Warranty update - the coverage has some holes
>
>
> > For those of you who jumped in to purchase extended warranty packages w=
ith
> > the group earlier this year (and those who may be contemplating purchase
> in
> > the near future)........I thought I'd share my recent experiences.
> >
> > I purchased the policy from Accel Warranty Services for my 95 S6 Avant =
w/
> > 99k miles.  It seemed the $1800 payment for 36 months/36k mile coverage
> (and
> > $0 deductible) was a reasonable bet.
> >
> > Even though the coverage states it will cover electrical items including
> > "manual switches", I was surprised when Heritage Warranty (they adminis=
ter
> > the claims) refused to pay for my faulty ignition switch.
> >
> > Additionally, I was none too pleased when they said my failed Secondary
> > Cooling Fan was specifically excluded.  The policy does cover the Prima=
ry
> > cooling fan, but apparently does not include any additional engine cool=
ing
> > fans.  It also states that Air conditioning Condenser cooling fan motors
> are
> > specifically excluded.
> >
> > I complained to Accel Warranty which sold us the policy, and they agreed
> to
> > try to intercede in my behalf.  Apparently, they didn't make much more =
of
> > dent in the impenetrable armor than I did.  However, Accel did sympathi=
ze
> > with me enough that they agreed to pay $100 toward the ignition switch-=
 so
> > I'll definitely give them some extra brownie points for customer empath=
y=2E
> > However, it looks like I'll be trying to free up a weekend to tackle the
> > Secondary Cooling fan, or coughing up $500 for my mechanic to scrape his
> > knuckles for me.
> >
> > On a positive note, my claims for replacement of the water pump, igniti=
on
> > control unit, and CV boot, were handled with no hassle, and those saved=
 me
> > $1000.
> >
> > Robert Welch
> > Golden, CO
> > 95 S6 Avant
> > 93 S4
> >
> >
> >
> > _______________________________________________
> > S-CAR-List mailing list
> > S-CAR-List at audifans.com
> > http://www.audifans.com/mailman/listinfo/s-car-list
>
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