[s-cars] Fw: Good Customer Service

[Tom Black]

 Wednesday laf. 

 An award should go to the Air Canada  gate agent in  Winnipeg for
being smart and funny, while making her point, when confronted with  a
passenger who probably deserved to fly as cargo.
A crowded Air  Canadaflight  was canceled. A single agent was re-booking
a long line of inconvenienced  travelers.
Suddenly an angry passenger pushed his way to the desk. He  slapped his
ticket on the counter and said "I HAVE to be on this flight and  it has
to be FIRST CLASS."
The agent replied, "I am sorry, sir. I'll be  happy to try to help
you,but,I've got to help these folks first, and I'm  sure we'll be able
to work something out."
The passenger was  unimpressed.
He asked loudly, so that the passengers behind him could hear,  "DO YOU
HAVE ANY IDEA WHO I AM?"
Without hesitating, the agent smiled  and grabbed her public address
microphone, "May I have your attention  please, " she began, her voice
heard clearly throughout the terminal. "We  have a passenger here at Gate
14 WHO DOES NOT KNOW WHO HE IS. If anyone can  help him find his
identity, please come to Gate 14."
With the folks  behind him in line laughing hysterically, the man glared
at the Air Canada  agent, gritted his teeth and swore "F*** You!".
Without flinching, she  smiled and said, "I'm sorry sir, you'll have to
get in line for that  too!"