[s-cars] Crank Pulley GB - West Broad VW

[Mark Pollan]

Franco was correct.  I just received the order confirmation.  The pricing of
the items did not alter but shipping was tacked on.  My delivered price for
the pulley an the crank bolt is $81.60 of which $9.99 is the S&H charge.

Regards,

Mark

-----Original Message-----
From: s-car-list-bounces at audifans.com
[mailto:s-car-list-bounces at audifans.com] On Behalf Of Tom Green
Sent: Friday, June 23, 2006 8:47 PM
To: s-car-list at audifans.com
Subject: Re: [s-cars] Crank Pulley GB

So,what's this, Franco?  We don't hear from you in years, and now you
just drop in and ruin a perfectly good GB. :-)

I should have known there was something we didn't have, but the web
site pages with policies, etc, doesn't open for me.  I got their phone #
and called for details when I ordered maybe 3 years ago, now.

Well, let us know how it turns out, Mark.

www.worldimpex.com is another good place for dealer parts if you know
part #'s for specifically what you want, just no big discount on  
pulleys.

Tom




> Date: Fri, 23 Jun 2006 15:58:51 -0400
> From: Franco Barber <feb at febsun.cmhnet.org>
> Subject: Re: [s-cars] Crank Pulley GB
> To: Mark Pollan <mark.pollan at verizonbusiness.com>
> Cc: s-car-list at audifans.com
> Message-ID: <20060623195851.GB19568 at febsun.cmhnet.org>
> Content-Type: text/plain; charset=us-ascii
>
> On Fri, Jun 23, 2006 at 11:14:58AM -0400, Mark Pollan wrote:
>> I just placed an order at http://www.magauto.com/ .  Price was  
>> $62.90 and at
>> checkout there was no shipping charge.
>>
>
> www.magauto.com is one of the web presences of West Broad VW/Audi in
> Richmond VA.   I've ordered from them a lot, even as recently as
> this month.
>
> The web pages and parts database/price lists are provided
> by an outfit called www.trademotion.com.  It's a front end system that
> is used by dealers for several car brands.
>
> There is definitely a shipping charge, but it is not known at the
> time that the system takes the order.
> It is determined by the parts guys at West Broad VW/Audi when they
> actually ship the order.
> The fine print on one of the order pages mentions this somewhere.
>
> Also, what's worse, the price of the parts as quoted by the system
> is also subject to change.  This is not as obvious as the shipping
> charge, but it is stated in the terms and conditions if you read
> carefully when you order.  I think this happens when the price is
> rising and the www.trademotion.com database does not update in time.
> West Broad VW/Audi will end up charging the current prices on their  
> system,
> not the prices quoted by the web front end.
>
> I've had occasions when I order something, the price looks pretty
> good, and the stuff arrives and the price has gone up.
> If you're the kind of person who gets upset and starts complaining
> when this happens, I wouldn't order from them.
> Me, well, it's still less than what my local stealer would have
> wanted, and I have better things to do than spend my time complaining
> to a faceless order system from a faraway place.
>
> Apart from this, they've given pretty good service.
> Only other complaint is when I've ordered interior trim pieces that
> need a color code.  The order system doesn't give you a place to enter
> it.  I've entered the color code (the name Ecru and the number  
> code) into
> the order comments, and it was ignored by the parts people filling the
> order (they sent black.)  Once contacted (via the web interface) they
> took back the wrong one and shipped the right one, but it is a pain.
>
> Franco
>
>
> -- 
> Franco Barber                   feb at febsun.cmhnet.org
> 95 A6Q w/Gamma CD mit RDS!      Columbus, Ohio  USA
> 95 A6Q 5spd w/HCB-30 bluetooth car kit!

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