[s-cars] [Es2] Do I want an Optima?

[Joe Pizzimenti]

Brett,
Did you have a receipt?  If you kept it, I doubt you would have had any
problems with the Optima warranty.
As for the Apple stuff, why even bother paying for shipping on a warrantied
$5.00 part?  Seems silly to me.  As does getting a Mac in the first place.
Get a Dell, they're recycleable if you keep your eye on slickdealz.  Every
couple months, you can pick up a decent one for 600 or so.
As for the Nikon/Canon stuff, just buy from an authorized retailer and quit
complaining.

Oh, and by the way, you're going a little off topic and wasting bandwidth on
non s-car stuff!!!

FOR SHAME!!!

Joe


On 9/27/06, Brett Dikeman <quattro at frank.mercea.net> wrote:
>
>
> On Sep 27, 2006, at 6:59 AM, Stephen wrote:
>
> > ---------- I believe that the Odessey Battery comes with a 3yr
> > warrantee .
>
> I find warranties to be laughably worthless.  I suspected my Optima
> was not up to snuff and tried to take it back to Auto Zone.  The
> counter jockey asked for my phone number; I gave it, my cell, every
> phone number I could think of- the system didn't have any record of
> me. They refused to accept the battery back, claiming they hadn't
> sold it or it wasn't under warranty.
>
> A call to Optima, and they used the stickers on the battery to verify
> that a)it had been sold through Autozone and b)it had been
> manufactured on thus-and-such day, month, and year- and it was
> impossible for it to be out of warranty.  "Take it back to Autozone,
> have them call us if they don't believe you."
>
> Took the battery back to Auto Zone, told them what Optima told me.
> "Sorry, you're not in the system, I can't accept it back."  "Optima
> says the battery was resold by Auto Zone and manufactured on a date
> that means it couldn't possibly be out of warranty.  Here's their
> phone number."  "Yeah, I don't care."
>
> I tried Sears, which refused to discuss it soon as they found out
> they hadn't sold me the battery.
>
> Called Optima back, and was informed that if I wished to have it
> warranted by Optima, I'd have to PAY to have an Optima dealer test
> it, then PAY to ship it to Optima, where THEY would test it, and then
> DECIDE if they would honor the warrantee.  I think shipping from
> Optima via freight might have been included.
>
> The only company I've had more warranty-honoring problems with is
> Apple.  One of many problems I've had with them: several years ago on
> a $3000 laptop, they refused to replace a $5-10piece of the power
> adapter that had broken.  "It's not covered by the warranty."  "Sure
> is.  Here's the warranty, and it says nothing about not covering any
> specific parts."  "It's not covered by the warranty."  "Tell me where
> it says that."  "It's not covered by the warranty."
>
> Megan (former lister who I chatted with occasionally) bought an iBook
> and tried to return it within the 7-day return policy.  The policy on
> the Apple Store website at the time said "7 days after receipt", and
> it typically takes at least 3-4 days, since Apple ships direct from
> Asia.  Well, guess what?  Apple Store employees claimed it was "7
> days after leaving our warehouse", and when she called 9 days after
> it shipped, they told her to go fish even after she read the policy
> right off the Apple Store website and gave the "customer care" rep
> the URL.
>
> The list goes on, including a Powerbook 1400 I had in college that
> was shipped back to Apple THREE times under warranty for crashing
> randomly and failing to wake up from sleep mode; each time they
> claimed they "tested" it, found nothing wrong, and shipped it right
> back, despite each time my including a lengthy report of how to
> reproduce the crash.  During its third stay with Apple, the situation
> ended with an Apple "customer advocate"(think ombudsman type of deal)
> screaming at me.  At least it was under warranty- had it not, I would
> have had to pay to ship both ways
>
> Apple's not the only big name; my father has owned Sony VAIO laptops
> almost exclusively for a decade; I think he's had at least 4.  I
> think he's insane as they're plasticky, huge bricks- but he loves
> them, and they seem to hold up decently.  His latest developed a
> screen flicker under warranty; he got an RMA number while under
> warranty, but shipped it weeks later (after the warranty ended but
> the RMA was supposedly still valid) and Sony promptly sent him an
> estimate for a $700 repair (complete laptop LCDs can be had on ebay
> for well under $400 for most laptops, even the highest resolution
> ones.)  Despite numerous escalations, Sony has refused to do the very
> simple repair.
>
> Own anything Nikon?  I hope it came with a USA warranty card, or
> you're screwed.  Hope you bought it from an "authorized" Nikon
> dealer, or you're similarly screwed; the warranty isn't transferrable
> AND you need proof of purchase from an "authorized" dealer to get
> warranty service.  Want to check if that Nikon dSLR on ebay is USA or
> grey market?  You can call Nikon all you want, they'll refuse to tell
> you if the serial number is USA or grey market.  Bought it anyway?
> Hope nothing goes wrong- as if it does and it's not a USA camera,
> Nikon USA won't just refuse to repair it under warranty, they'll
> refuse to repair it AT ALL.  I like the newer Nikon dSLRs and think
> they're superior to the Canons in terms of user controls and
> capabilities, but I constantly advise friends and associates to buy
> Canon, because they a)don't care about grey market vs. USA for
> warranty purposes, b)will gladly repair anything you send them, and c)
> allow their warranties to be transferred.
>
> Brett
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