[s-cars] Thankful for lots, except failed front springs.. NTB

[matt ludwig.]

Had the exact same experience w/ my H&Rs about 8 weeks ago. Both  
front springs were cracked in 3 places on each, but neither had  
collapsed (thankfully). H&R warranty was spot-on with both service,  
forthrightness, and speed. I actually asked if i could buy a pair  
locally from a dealer of theirs and have them send to that location  
for refund to me, etc ONLY because i really needed them fast (was  
getting married). Instead, James 2-day aired them to my wrench w/  
zero questions asked. Hate the fact the springs cracked (99% sure due  
to same reason you list below, Brian), but love the experience in  
dealing with H&R warranty dept.

Now it is only onto the resolving how to get a S6+ front bumper skin  
and valence on from a reputable body shop to replace the stock one  
that the same wrench ripped off the bumper...... : (


matt ludwig.

1995.5 S6 Avant
South Portland, Maine


On Nov 26, 2007, at 10:40 PM, brian hoeft wrote:

> According to James F at H&R, my springs will be in the mail tomorrow!
>
> Hopefully thats true.  When I first called this morning, it was  
> going to
> take me buying another set up front, through the original shop,  
> then send
> H&R the cracked springs, and let them test to see why they failed  
> and IF
> they would honor the warranty.
>
> strange.. I wasnt even asked to fax my receipt in the end..  maybe  
> they
> found my name in their database or maybe someone just had a good day..
>
>
>
>
>
>
>
>
>
>
>
>
> On 11/23/07, brian hoeft <qweblog at gmail.com> wrote:
>>
>> Thanks guys, things look good.
>>
>> I just called, spoke with a Jim and he said they do warranty to the
>> original purchaser,, and when someone besides himself(the  
>> accountant) is
>> there on monday, I can have them shipped, provided I find my  
>> receipt and
>> maybe send images as well.
>>
>> man, why didnt I think of that!,, thants great guys, good lokking  
>> out!
>> thanks, brian.
>>
>>
>>  On 11/23/07, Douglas Gray <dgray.bos at gmail.com> wrote:
>>>
>>> Brian,
>>>
>>> I had a crack in my front HRs that I bought from TireRack.  HR  
>>> provides
>>> a lifetime warrant for the spring.  I contacted TireRack and had  
>>> great
>>> response.  They were more than willing to send me a new spring.  I
>>> mentioned the difference in wear between the replacement and the
>>> opposite side spring and HR sent me a pair.  By all means, take  
>>> the same
>>> tack and try to get a pair for the front.
>>>
>>> HTH,
>>>
>>> Doug
>>>
>>> brian hoeft wrote:
>>>> Thanks Dave, that is a great idea, I can definitely find the  
>>>> receipt
>>> so long
>>>> as they are willing, ive been fortunate with New Dimensions(rip)  
>>>> and
>>>> TechTonics in the past and almost forgot I AM the original owner to
>>> them.
>>>> ...Theyre west coast time and nobodies there yet, and being black
>>>> friday&all, they may not be till monday.  Definitely worth the  
>>>> wait to
>>> find
>>>> out. Thanks for the suggestion. I'll find out. Also, thanks for the
>>> offer
>>>> Larry. //brian
>>>>
>>>>
>>>>
>>>>
>>>>
>>>>
>>>> On 11/23/07, David Forgie <forgied at shaw.ca> wrote:
>>>>
>>>>> Brian:  Pipermail seems to have cut off the second and most  
>>>>> important
>>>
>>>>> paragraph:
>>>>>
>>>>> H&R seems to be replacing the broken springs to the original  
>>>>> owner.
>>>>>
>>>>> Give them a call.
>>>>> Dave F.
>>>>> _______________________________________________
>>>>> S-CAR-List mailing list
>>>>> S-CAR-List at audifans.com
>>>>> http://www.audifans.com/mailman/listinfo/s-car-list
>>>>>
>>>>>
>>>>
>>>>
>>>>
>>>>
>>>
>>
>>
>>
>> --
>> ====
>> ! beat the NWO cult ! www.RonPaul2008.com <http:// 
>> www.ronpaul2008.com/>|  www.BWAnetwork.com/home<http:// 
>> www.bwanetwork.com/home>
>> www.humanhealth.wholefoodfarmacy.com | and be proud of my allies at
>>>> www.hourofthetime.com
>>
>> //brian
>>
>
>
>
> -- 
> ====
> ! beat the NWO cult ! www.RonPaul2008.com || and be proud of my  
> allies at
>>> www.hourofthetime.com
>
> //brian
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