[s-cars] NAC/WOB - Dealer Goodwill

[theringmeister at triad.rr.com]

Not so fast.  If Subie is like Audi, they set aside a certain amount of money each year to each dealer for "discretionary" repairs.  Things that might not be exactly covered under the warranty but common sense dictates it's not something that should break after a limited # of miles or age or what have you.  The thing to do is to rationally, yet sternly and steadily go up the chain of command at the dealer, all the way to the GM or dealer principal.  If that amounts to a dead end, then the manufacturer has a regional suit that is assigned to monitor/approve warranty repairs.  He needs to find out who that person is and contact him/her, or demand the Service Manager at his dealer arrange for a meeting with that person and himself.  I had a similar issue with the radiator on our allroad.  The car was still under CPO warranty, and the radiator sprang a leak.  I took it in, and they said the leak was caused by previous body damage as a result of a front-end collision.  The collision was not during my ownership, and they couldn't prove that it didn't happen before Audi certified the car, so my position was they should stand behind it and live up to their end of the deal.  Ultimately we settled for splitting it 3 ways me/dealer/Audi.  

$400 is still better than $1200.

--
Wylie Bean
TheRingmeister at triad.rr.com
90 cq
91 90q20v sport
92 UrS4
01 allroad


---- chris chambers <fastscirocco_2000 at yahoo.com> wrote: 
> Bruce,
> 
> I believe you need to Get Subaru to provide the good will not the
> dealer. The dealer is paid for warranty work by Subaru, so Subaru
> has to approve the repair.
> 
> I would contact Subaru
> 
> Good luck
> Chris
> 
> 
> --- BRUCE MOCK <bkeemock at msn.com> wrote:
> 
> > Hey guys
> > 
> > A friend of mine has a Subi that is out of warranty in terms of miles
> > but still very much IN warranty in terms of time  Subie does a
> > 3yrs/36k warranty and the car is only 1.5 yrs old.  The spedo has
> > failed and the stealer wants $1200 to R&R the tranny (plus $75 parts)
> > so they can replace the "wheel" that counts pulses for the spedo head
> > 
> > Is there any way to get the dealer to fork-over some "Goodwill"
> > warranty work?  Any techniques anyone has used to get a response
> > other than NO in this type of situation? 
> > 
> > Sorry for the WOB - but if anyone has ideas I'd love to hear 'em
> > 
> > Thanks
> > Bruce -93S4
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> > 
> 
> 
> Make April 15th just another day http://www.fairtax.org
> 
> 
> 
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