[s-cars] HELP! LATCH retrofit problem

Tue Jul 28 09:34:51 PDT 2009

Chris,

I should have been more detailed in my message. The dealer has not yet installed the LATCH system. They called be before doing so which was a good move on their side. I had dropped the car off at the dealer the evening before as I live about 45 min drive away and can't take 1.5 hrs out of my work day to drive back and fourth in the morning. Granted they only got working on the service as of this morning however I still have to make two round trips to get there before 6 pm closing time taking time out of my workday to deal with this which would have not been an issue if they had correctly indicated to me initially that this would not have been provided free of charge and I would not have perused the service in the first place. 

Well, I am ranting here. I'll save it for the dealer.
At least I can still walk away without a problem, it is just irritating that they wasted my time and effort due to their misinformation.

I do have a saved phone message stating that the service would be provided "free of charge", at which point I called to schedule the appointment.

________________________________
From: chris chambers <fastscirocco_2000 at yahoo.com>
To: Aaron Ryba <aaronryba at yahoo.com>; theringmeister at triad.rr.com
Cc: s-car-list <s-car-list at audifans.com>
Sent: Tuesday, July 28, 2009 12:14:28 PM
Subject: Re: [s-cars] HELP! LATCH retrofit problem

Aaron,

If they told you it would be free before they did the work and now after completing
the work are trying to charge you. that's simply unacceptable.

If the dealer's employee was wrong in stating it would be at no charge, it should be
an expense the dealership would eat not you
.
Just like Best Buy's mistake of putting the Palm Pre in their system for $89, (below their cost) the rep
informing you there would be no charge made the mistake not you.

I have a 3 year old daughter and her Britax car seat is held in quite firmly using the center lap belt, I'm sure
if they had quoted you $900 for the latch system you would have walked away, I suggest you
inform them of this.

If I were you I'd offer the dealer two options; 1.uninstall the latch system and call it good (no charge), or leave it
installed for free as they quoted but you shouldn't pay a dime either way.

Regards
Chris

----- Original Message ----
> From: Aaron Ryba <aaronryba at yahoo.com>
> To: theringmeister at triad.rr.com
> Cc: s-car-list <s-car-list at audifans.com>
> Sent: Tuesday, July 28, 2009 11:57:08 AM
> Subject: Re: [s-cars] HELP! LATCH retrofit problem
> 
> I guess that makes sense. No worries. The dealer had indicated it was going to 
> be free of charge at the time I made the appointment however I now assume that 
> person being the part counter guy was misinformed.
> 
> 
> 
> 
> ________________________________
> From: Wylie Bean 
> To: Aaron Ryba ; s-car-list-bounces at audifans.com; 
> s-car-list 
> Sent: Tuesday, July 28, 2009 11:51:13 AM
> Subject: Re: [s-cars] HELP! LATCH retrofit problem
> 
> I know at one point Audi was doing this free of charge but I think that ended a 
> few years back. Not trying to be an ass or point out the obvious, but that 
> probably would have been a point of clarification to make prior to having the 
> work done.  I don't have a solution to offer, but you might want to put on your 
> "negotiating tie". 
> Best of luck. 
> 
> Wylie Bean
> TheRingmeister at triad.rr.com
> 90 cq
> 91 90q20v
> 92 UrS4
> 08 Q7 3.6
> Sent on the Sprint® Now Network from my BlackBerry®
> 
> -----Original Message-----
> From: Aaron Ryba 
> 
> Date: Tue, 28 Jul 2009 08:28:53 
> To: s-car-list
> Subject: [s-cars] HELP! LATCH retrofit problem
> 
> 
> So, I dropped the S6 
> off at the dealership to have the LATCH child seat system retrofit installed on 
> the car and not until the next day did they indicate that this installation was 
> not 
> covered under any warranty or recall campaign and that the cost of the retrofit 
> was the responsibility of the owner to the tune of $900+ (evidently the parts 
> alone are around $450) although they had indicated otherwise previously.
> 
> 
> For those of you who 
> have had this done what was your experience. I thought I had read that people 
> had this done free of charge. 
> I'm trying to get 
> this resolved by the end of the day otherwise before I pickup the car 
> again.
> 
> 
>       
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>       
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