[s-cars] Blown turbo & Life lesson #3568921

[Bares, Vittorio]

It's probably a tough call for resellers - 3yrs is a long time, and what
we don't know is if the part was resalable after that amount of time.
Perhaps the model is no longer made and would be difficult to resell
even if they took it back and fixed it?

I'm sure they're also tied to the manufacturers willingness to warranty
the part. I think perhaps a discount on getting it fixed would have been
a good call to retain customer good will. 

I've also learned from experience that buying parts WAY before I really
need them is a mistake - sometimes I've bought parts thinking I'd get
right to them, but that was due to a lack of experience to forecast the
real schedule. My mind sometimes builds projects much faster than my
hands :)

I've had lots of good experiences w/034 - this wouldn't dissuade me from
continuing to do business w/them.

Vittorio -

-----Original Message-----
From: s-car-list-bounces at audifans.com
[mailto:s-car-list-bounces at audifans.com] On Behalf Of HEALY, WILLIAM L
(ATTOPS)
Sent: Wednesday, June 16, 2010 7:57 AM
To: Taka Mizutani; Robin Stoddard
Cc: s-car-list at audifans.com
Subject: Re: [s-cars] Blown turbo & Life lesson #3568921

While on the subject...I bought a dual mass fly wheel, and clutch kit
from an independent parts supplier. 11 months after the purchase, when
installing it, I found out the pressure plate and clutch disc were the
wrong ones. (the PP was for a 7A and didn't fit with the DM FW).  When
contacted, the supplier told me I should of called sooner. Anyone who
needs these parts?  At the end of the day, I was out $500 or so.

Live and learn I guess.
Bill


-----Original Message-----
From: s-car-list-bounces at audifans.com
[mailto:s-car-list-bounces at audifans.com] On Behalf Of Taka Mizutani
Sent: Tuesday, June 15, 2010 6:35 PM
To: Robin Stoddard
Cc: s-car-list at audifans.com
Subject: Re: [s-cars] Blown turbo & Life lesson #3568921

Wow, that sucks. I guess the stories I've heard about 034 are true-
buyer
beware.

Although 3 years is a really long time- I had a similar issue with a
vendor
where they sold me the wrong part, but I didn't know about it for 18
months
(never installed it and I can't tell the difference just by looking at
it-
box wasn't labeled wrong or anything). I kind of strong-armed the vendor
into giving me a small concession, but at least the part was workable.

I'd be really pissed if the part was simply faulty.

Taka



On Tue, Jun 15, 2010 at 4:34 PM, Robin Stoddard <rstoddard at shaw.ca>
wrote:

> I bought a pair of new RS4 turbos from a tuner that specializes in
> Audi based mods three years ago for a race car build.  Only to find
> out (now that the car finally runs) that one of the new turbos is
> blown.  The company's response that sold them to me is "sucks to be
> you" because we (or anyone else) will not warrent our parts for that
> long.
>
> So the lesson here is, TEST your f'n parts before you install them
> espescially when dealing with a certain Audi turner/parts company.
>
>
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