[s-cars] Blown turbo & Life lesson #3568921

[Stoddard Robin]

I would like to pass onto the group the following snippet that I had posted in the "Re: [s-cars] Vendoring vs Vectoring" thread.

To Javad's credit; Javad called me yesterday to discuss this issue and any other issues that I may have had with 034.  After a very reasonable & respectful conversation, I would like to pass on that Javad is working very hard to restore my confidence in him and his company.  I greatly appreciated Javad's personal attention to this matter and I will continue to support 034 with my future business!

Robin


On 2010-06-15, at 8:37 PM, Stoddard Robin wrote:

> I completely agree that three years is WAY to long, but yes I would have expected a response similar to what you suggest.
> And so I'm just passing on this life lesson to the group that you need to somehow test your stuff before you install it.
> I expect that when I buy something new, that it is reliable, but alas no not always...
> 
> 
> On 2010-06-15, at 7:51 PM, JC wrote:
> 
>> 3 years IS a long time, so I could understand if they gave you a hard time
>> to prove the install window etc.
>> 
>> But would have expected (ESPECIALLY Given your lifetime spend with them...)
>> that they'd at least give you something like "OK tell you what - how about
>> we'll sell you the rebuild parts at cost..?"   Or something similar.
>> 
>>> -----Original Message-----
>>> From: s-car-list-bounces at audifans.com
>>> [mailto:s-car-list-bounces at audifans.com] On Behalf Of Taka Mizutani
>>> Sent: Tuesday, June 15, 2010 6:35 PM
>>> To: Robin Stoddard
>>> Cc: s-car-list at audifans.com
>>> Subject: Re: [s-cars] Blown turbo & Life lesson #3568921
>>> 
>>> Wow, that sucks. I guess the stories I've heard about 034 are
>>> true- buyer beware.
>>> 
>>> Although 3 years is a really long time- I had a similar issue
>>> with a vendor where they sold me the wrong part, but I didn't
>>> know about it for 18 months (never installed it and I can't
>>> tell the difference just by looking at it- box wasn't labeled
>>> wrong or anything). I kind of strong-armed the vendor into
>>> giving me a small concession, but at least the part was workable.
>>> 
>>> I'd be really pissed if the part was simply faulty.
>>> 
>>> Taka
>>> 
>>> 
>>> 
>>> On Tue, Jun 15, 2010 at 4:34 PM, Robin Stoddard
>>> <rstoddard at shaw.ca> wrote:
>>> 
>>>> I bought a pair of new RS4 turbos from a tuner that specializes in
>>>> Audi based mods three years ago for a race car build.  Only to find
>>>> out (now that the car finally runs) that one of the new turbos is
>>>> blown.  The company's response that sold them to me is "sucks to be
>>>> you" because we (or anyone else) will not warrent our parts
>>> for that
>>>> long.
>>>> 
>>>> So the lesson here is, TEST your f'n parts before you install them
>>>> espescially when dealing with a certain Audi turner/parts company.
>>>> 
>>>> 
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>>>> 
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> 
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