[s-cars] a bit of a scare...

[chris chambers]

My brother received a call asking for warranty replacement on the cupholder ..... which some might refer to as a cd-rom tray.







>________________________________
> From: Lee Levitt <lee at wheelman.com>
>To: Vincent Gelinas <vrgelinas at gmail.com> 
>Cc: Quattro List <quattro at audifans.com>; S-car List <s-car-list at audifans.com> 
>Sent: Thursday, June 21, 2012 12:17 PM
>Subject: Re: [s-cars] a bit of a scare...
> 
>On 6/21/2012 11:56 AM, Vincent Gelinas wrote:
>> 
>> I'm very happy that it was only a minor issue. One thing I've learned from being in tech support is to never trust what end users tell you, especially if they're not technical people or just give you a generic problem description lol.
>> 
>
>No shit.
>
>When I ran tech support for a ComputerLand retail location many centuries ago, one of my field service guys came in and asked for "one of everything"...power supply, mother board, graphics boards, etc.
>
>He had spent 40 minutes on the phone with a user trying to diagnose an IBM PC power on failure. No lights, no noise, no nothing.
>
>I asked "did you ask her to check if it was plugged into the wall?"
>
>He said "no, that's just too obvious"
>
>He returned 90 minutes later to return all the unneeded parts. A bit sheepishly he added "I felt bad, but I had to bill her."
>
>:)
>
>Lee
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