In light of the discussion regarding after sales service for UrQs maybe this fellow might be worth contacting. I presume that he is at Audi USA HQ about 2 miles away from my office here! WIll try to verify that. http://www.audiusanews.com/pressrelease/2318/101/audi-america-appoints-peter-donnellan-director-after-sales Martin Dapot 83 UrQ Reston and Herndon, Virginia.