[Vwdiesel] VW's parts availability

Sun Apr 4 00:39:40 EST 2004

that doesn't surprise me very much.  Any experience I have ever had with the
dealer shop has been negative. Like stuff I had no control over- the
predelivery inspection for instance when we bought the Passat.  I would
think it prudent to fasten ALL the clips on the airbox, and actually place
the filter INSIDE the airbox, not half out/half in. Stuff like that you get
from hiring policy of individual dealership, not a general policy put out by
the fatherland, but I can't imagine that sort of thing goes un-noticed by
the consumer for too long.  Volkswagen forgets that they have a VERY loyal
following that are passionate about their cars.  How do you get passionate
about a goofy SUV called a Moron-oh for instance.  I think they need Peitch
to pop in for a few days and clean house.
-James

> -----Original Message-----
> From: Nate Wall [mailto:natewall1 at yahoo.com]
> Sent: Saturday, April 03, 2004 10:08 AM
> To: James Hansen; VW-Diesel List
> Subject: Re: [Vwdiesel] VW's parts availability
>
>
> Anyone see the recent VW sales figues lately? They are
> not doing well at all. Customer satisfaction is way
> down.
>
> --Nate
> --- James Hansen <jhsg at sasktel.net> wrote:
> > So here's a cute one I thought I'd share.
> >
> > Finally, I get around to pulling the intake off the
> > 97 Passat to clean it
> > and to inspect the EGR valve as it seems to be
> > leaking.  Sure enough, the
> > hole to atmosphere so the diaphragm can move is
> > slobbering foul goo, and is
> > probably the source of the foul diesel smoke odor
> > we've been smelling inside
> > the car on cold starts. (There was a hood sealing
> > foam gasket missing) Fine,
> > the EGR is permanently crimped, so over the shoulder
> > it goes, and go bleed
> > for a new manifold.  No biggie, other than the cost
> > *coff*, $508 CDN at my
> > "dealer wholesale" price level.  Hmm... well, we're
> > keeping the car till the
> > wheels fall off anyway, so what the hell, sez I, and
> > call up the friendly
> > neighborhood dealer, (only a leisurely 8 hour drive
> > away).  Great, order it,
> > plus a couple sundry trinkets I've been putting off,
> > and am told, Oh, that
> > has to come from Tronna, so it's 5 days minimum,
> > they won't air freight out
> > of the Tronna depot any more.  Okay, the car is on
> > jackstands in the shop,
> > IN FRONT of my stock car, which I'm rather set on
> > painting and getting ready
> > for the season, so that's two full spots in a two
> > spot shop, and the dead
> > horse is at the front with the engine open. great.
> > No pushing that outside.
> > So, tinker for a couple days, do other stuff, not
> > that that's ever lacking.
> > Call dealer back today looking for parts, eight
> > working days from the
> > original order date, and told that the backorder
> > will be RELEASED on that
> > part on Apr 20, which would mean another 5 day
> > shipping wait after that
> > even.  So what, are they waiting for the boy scouts
> > to send their recycled
> > aluminum foil in to cast another manifold? Sheesh!
> >
> > So, clean this one up, it has to go back on, five
> > hours of scratching,
> > digging, spraying, passing out from solvent, etc...
> > Man was it ever plugged.
> > I easily took two cups black goo out of there.
> > Anyone that thinks EGR is
> > good on a diesel was dropped as a child.  So with
> > things clean, I evaluate
> > the egr, man it's leaking BAD. It's leaking a steady
> > stream of solvent from
> > just the parts washer solvent flow directed at the
> > inside of the plunger
> > shaft bushing, almost no pressure at all.  So, drill
> > and tap the EGR
> > pressure equalization/exhaust/sludge drain hole to
> > 1/8" fine pipe thread,
> > and put in a hose barb, so I can vent the sucker out
> > the bottom of the car.
> > Not that the thing is going to admit much carbon
> > from now on anyway...
> > Cleaned the intercooler too, and with the new 2-1/2"
> > exhaust pipe with one
> > flowmaster muffler at the rear it should REALLY sing
> > now. Next stage,
> > injectors and a chip...
> >
> > So, what kind of shitty parts supply is this?  First
> > time I have ever run
> > across this bad a service from ANY parts seller, and
> > there are no other
> > manifolds available from the other suspects I know
> > and deal with either.
> > Man, GMC dealer can get me an obscure early corvette
> > cast iron performance
> > exhaust manifold here next day service, and the
> > volks dealer can't supply an
> > obviously consumable part. Go figure. Heck, the John
> > Deere dealer got me a
> > release bearing for a clutch on a 1937 John Deere BR
> > in ONE week a number of
> > years yeara ago.
> >
> > Oh, and consumer's reports really rated the new
> > volks stuff poor too, mostly
> > over the 1.8T coil issue.  Boys in the fatherland
> > better wise up, or go back
> > to making 411's, and 412's.
> > -James
> >
> >
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