avoid European Traffic

[schless@iastate.edu (P C Schlesselmann)]

A warning about European Traffic aka Mid-Atlantic Automotive
in Baltimore MD.

Fellow Neters

I found European Traffic to be both unprofessional and dishonest.

8/5     I placed an order for parts with Dan.
        he said the shipment would be made via UPS on or before
        Monday the 8th. It was Billed to MC that day.

8/10    I received a ragged torn up 
        box which had someone else's parts in it.
        (sloppy shipping department practices)
 
8/12    I finally got hold of Dan and he agreed to send
        me an additional part for repacking and 
        sending the wrong box to correct address.
        My two boxes where now to arrive within an additional week.

8/19    Called Dan to complain that neither of my boxes had arrived.
8/24    Each time he made excuses and promised they should have 
8/26    arrived already.

8/30  Dan says he resent a totally new order on 8/29 
      and claims original package was in
        hands of a third party.  He did not know
        what happened to compensation order.
                (I was very skeptical of his story)

9/7     Neither package has arrived, Dan says that
        he 'recalled' 2nd shipment as he though 1st one was sent on to
me
        At this point I assumed He was LYING about sending 2nd shipment
        and *cancelled* the order. 
        Dan agreed to credit  me in full plus a fee for packing and 
        sending the wrong box.  This would be done within 48 Hours.

9/9     Despite three calls to Dan he still 
9/16    had not credited my MC 
9/20    for the parts or handling of the other Box.

9/21   I have had to contest the charge with MC and 
       have sent paperwork necessary to take the money away
       from European Traffic's account.

Although Dan seems helpful over the phone, I believe he is not
capable of adequately servicing his accounts.  He has a sloppy
shipping department, makes no successful effort to follow up 
on problems, and makes promises that he does not fulfil.  He 
has wasted a great deal of my valuable time.

The worse of it being, I believe, is his LIES to pacify complaints
and his sloppy handling of other peoples MONEY.

P C Schlesselmann  9/21/94

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P C Schlesselmann          Pefection is Acceptable         schless@iastate.edu 
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 <a href="http://www.public.iastate.edu/~schless"> Schloss Schlessel</a>
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