Re: Crooked Dealer charges?

[Andrew Duane USG/PE <duane@zk3.dec.com>]

Hairy green toads from Mars made Robert Myers say:

> I do not have a NEW board for which I paid $301.  I have a REPAIRED board.
> Which, BTW did not solve the problem.  The repairs which were done I could
> have done myself in less than half an hour of actual repair time.
> Diagnostic time?  Well...  Not a clue.
> 
> Three weeks or so ago I had the car in the shop again.  The speedometer was
> working intermittently at that time.  I went a few rounds with the service
> manager, the write-up man, and the service tech.  Being a nice guy, I
> accepted a check for $200 to partially reimburse me for the cost of the new
> PC board which had been installed (I had been told) but did not solve the
> problem.  Now I find that the "new board" is NOT a new board.
> 
> What do you collectively suggest that I do?  Just finding another Audi
> dealer is not practical.  This one is better than 60 miles from my home.
> The next one is over a 100 miles away.  I don't think there is another Audi
> dealer in the entire state of West (by God) Virginia.
> 
> Is it time to go a few rounds with the owner?  Perhaps accompanied by my
> attorney?  If I do this I wonder if I dare ever take my car in there again.
> Then again, maybe they'd be afraid to screw me again.

Skip the attorney for now. That will only make things extremely
confrontational immediately.

First, talk with the OWNER of the dealership. Try the phone first,
in writing next. If you get no satisfaction, send a letter to AoA.
They take a dim view of dealers who perpetrate criminal fraud on
customers. I know of at least two (VW) dealers who lost their
franchises for pulling stuff like this.

-- 

Andrew L. Duane (JOT-7)			duane@zk3.dec.com
Digital Equipment Corporation		(603)-881-1294
110 Spit Brook Road			http://www.zk3.dec.com/~duane
M/S ZKO3-3/U14
Nashua, NH    03062-2698

Only my cat shares my opinions, and she's too heavy to care.