Needed - Good Service Technician

[plewando@cammail1.attmail.com (plewando)]

Hello All,

Just wanted to thank everyone that responded to my request for advice on the 
"playing card in the spokes of a bicycle" noise coming from my 1994 90 CSQs.  
Took the list of things to my service guy and........ well, nothing was fixed 
or diagnosed.

Just picked up the car yesterday.  The problem is still there. Fourth visit 
for this problem now.  Tech doesn't know what's making the sound but he wants 
to replace the glove box????  Took him for a second ride to hear the noise.  
This guy's the only tech at the dealership and my feelings are he's either 
over-worked, underqualified, or just doesn't care because he's the only one in
house.  Probably all three.  The only thing he's told me is that it's not this
or not that (driveline, wheel bearings, CV joints, stone in tires, ABS sensor,
brake cable etc...).  He hasn't been able to tell me what it is though.  He 
suggested normal quattro noise????  If it's normal, then what's making the 
sound?  

All of this is taking place even after I've met with the Eastern Regional 
District Service Manager for Audi.  The guy's name is Rolf Taenzer.  Service 
tech claims he's acting on Rolf's recommendation/order to replace the glove 
box.  Es gibt nicht die problem!  Has anyone dealt with Rolf in the past?  

I plan on writing Audi Customer Relations a letter documenting the problem 
further and that the process I'm following so far isn't fixing the noise my 
car is making.  Basically, I'M going to make some noise.  I also plan on 
finding out what other options are available to me like taking it to a private
shop, or having an Audi engineer drive and test the car, or what happens if 
something catastrophic happens after the warantee expires.  Has anyone 
researched or had any experience in exploring these options?

I'm definitely taking the car to another (3rd one now) dealership.  I reside 
in New Jersey,  and would like to know if anyone can recommend a dealership in
this area that they are satisfied with and can count on for good service and 
proper diagnosis of problems.  I plan on keeping the car for as long as 
possible and am interested in having a good relationship with a service tech 
and/or department (Is this possible today or am I just an automotive service 
idealist?).  I am also considering taking the car to a private service shop 
for a diagnosis.  Any recommendations in the New Jersey area would be greatly 
appreciated.  

Thanks very much.

Paul Lewandowski