Re: Poor Audi Parts Support for 90csq/A4

[steveb@falcon.kla.com (Steven Buchholz)]

> I hate to post this buzzkill, but I'm very disappointed with the Audi 
> North American performance in terms of getting me much needed parts for 
> my 94 90csq.  The car hid a curb - wheel flat - required rebuild of left 
> front suspension.  That was eight weeks ago and still Audi has not come 
> through with simple parts.  The body shop owner also pointed to several 
> other late-model Audis which were tying up his shop wating for parts.  
> He also indicated that parts service for A4 was even worse.
> 
> While the cars are definitely there, I think Audi has a long way to go 
> in terms of dealer and factory support in comparison with its rivals.
> 
> I hope to have my car back soon before I ruin my other car (a 67 Alpine) 
> by driving it in the snow (I can even get Sunbeam parts overnight!)
> 
... I can't speak to your car, but I have never had a problem with getting 
parts promptly from Audi ... even for my 14 year old urq.  AAMOF I have been 
amazed to see what kinds of parts are in stock at the warehouse and available 
to me the next day!  If your body shop is having problems perhaps you should 
look elsewhere ...

Steve Buchholz
s_buchho@kla.com
San Jose, CA (USA)